Skillfully delivered feedback can fuel motivation, ensure operations run smoothly, deal positively with performance problems and improve workplace relationships.
In this program you will learn how to capitalise on staff-members’ strengths and raise performance issues. Also understand why some people respond defensively to feedback and learn how to handle their reactions constructively.
One of the factors that will undermine the success of the University’s PM&D process is the reluctance to have ‘difficult’ performance conversations with staff. This course will help you to prepare for and have that ‘difficult’ conversation in a positive and constructive manner and in a way that is most likely to achieve the change you are looking for. Participants will be encouraged to bring along the difficult feedback issues they are currently dealing with.
At the end of the program participants will be able to:
- Discuss the links between performance improvement and feedback
- Outline the key characteristics of constructive feedback
- Recognise opportunities to provide feedback – in particular the opportunities to have ‘difficult’ feedback discussions
- Use a feedback planning template to analyse current and desired levels of performance
- Prepare a constructive feedback message
- Respond assertively to defensive reactions during feedback conversations
- Review the value of setting SMART goals for performance improvement
This is a great program for any manager/supervisor/team leader who wants to develop a culture of developmental feedback in the workplace.
9.00am to 4.30pm
Ground floor, Bligh Building (L03B)
Sydney University Village
90 Carillon Avenue, Newtown
15 June 2010 - COMPLETED