Document delivery

The Document Delivery service supports the research and teaching needs of eligible staff and students by getting material that is not held in our collection and journal articles from a library at another campus of the University.


Once you have registered for document delivery services, you can start requesting items not held by the Library.


Start Requesting


If your registration or request forms are not appearing in MyLoans, please contact us.


Contact us for further assistance


How do I register for this service?

You register through MyLoans. Once you have logged in, click on the link "Register here" and select your Faculty.Once registered, you can start requesting immediately. You need only register the first time you use the service.


How do I request material?

To request items:

  1. Login to MyLoans
  2. Click on the link "Request items from Document Delivery"
  3. Fill in and submit the appropriate request form. Click the "New Request" button to make subsequent requests


What is ArticleReach DIRECT?

ArticleReach is a consortium of 12 international libraries, including the University of Sydney Library. The ArticleReach DIRECT catalogue includes journals held by the member libraries and allows you to request articles from titles not held by the University of Sydney Library. If your request is unable to be supplied by one of our ArticleReach member libraries, it will automatically be passed to our Document Delivery staff to source for you. This service is only for journal articles, so please continue to use the book / chapter / thesis request forms for other types of requests.


You can access ArticleReach DIRECT from within MyLoans. Login to MyLoans and click on the 'request items' link. You can also find links to ArticleReach DIRECT from the 'Check Library' button which appears in most of the databases the Library subscribes to.

You will receive an email to let you know when the article is available to collect from MyLoans. Your articles are available for viewing/downloading for 30 days. The progress of your requests can be tracked from within MyLoans.


Some tips for using ArticleReach DIRECT:

  • Include the journal ISSN in your request - this will speed the progress of your request
  • If the status of your request in MyLoans says 'submitted for interlibrary loan' this means that your article was unable to be supplied from ArticleReach DIRECT and your request has been forwarded to our document delivery staff for processing
  • You can cancel an ArticleReach DIRECT request from within MyLoans. Only items with a PAGED or REQUESTED status can be cancelled


Who can use this service?

The Document Delivery and ArticleReach services are designed to support staff and students of the University engaged in research activities. You are eligible to use these services if you are:

  • Staff
  • a student currently enrolled in a PhD, Masters or Graduate Diploma course
  • a final year honours student

You may also be eligible if you are one of the following type of students (to enquire about eligibility, please contact your Academic Liaison Librarian:

  • 3rd or 4th Year Student completing a research project
  • Student studying a combined undergraduate/postgraduate degree

What can I request?

You may request any published item that is related to your research, studies or employment at the University of Sydney.

Articles may be requested from journals held at other University of Sydney campuses.

Need more information? Please contact your Academic Liaison Librarian

How much may I request?

All requests are subject to Australian Copyright Legislation, which may limit how much you can request to be copied from a book or journal. Copyright information is available here. You can request up to 70 items in a calendar year (Jan-Dec). However, there may be restrictions based on the cost of a specific request.


How much does it cost?

There is no charge to you for requesting items via document delivery. There are costs involved in the document delivery service which the Library covers for you. There may be a gap cost which we pass onto you if the cost of obtaining the item exceeds $80.

The following table indicates estimates at June 2015:

Type of Request Cost Range
Article or Book chapter

$10 - $35

Book from Australian suppliers

$16.50 - $30

Books from overseas suppliers $35 - $55
Thesis $16.50 (if thesis already digitised) to $110 + *Client will incur gap cost


How do I fill in a request form?

Please provide as much detail as possible.

Author/Article Author
Enter as Surname, Forename/Initials eg. Smith, John or Smith, J.

Title/Article Title
This field is mandatory in order to submit your request.
If you do not know the title, type unknown.

Appears in journal
This field is mandatory in order to submit your request.
Enter the name of the journal as cited on the article.
If you only have an abbreviated title, enter it in this format:
enter J. Biol. Inorg. Chem. as Journal Biol* Inorg* Chem*


Include the International Standard Serial Number, which identifies an individual journal. If you have it, this will speed up your request.

Source of reference
Add this information if you use electronic databases. This information will help us locate or verify the item needed.

Other information
Use this field for any deadlines or special requirements you may have when submitting your request, for example, particular edition required; copy missing in the library; plates to be included; held in intercampus library

Copyright Declaration
Tick the declaration on the request forms, stating that you will comply with the stated Copyright requirements.

How do I find and request a thesis?

Many theses are freely available on the Internet, see the Finding a Thesis page for further information.


If a thesis is not freely available online you can request using the thesis/dissertation request form available in MyLoans. Many thesis requests require the completion of a declaration form and some may incur a gap cost if the cost of obtaining them exceeds $80. If this is the case, you will be advised by library staff prior to your request being processed. A thesis may take up to 8 weeks to arrive.

Please note that some theses are not available for purchase or loan.

How quickly will I receive my request?

All requests are processed as quickly as possible, with suppliers chosen for their reliability and speed. To assist the process, please ensure that you have provided accurate and complete details of the items required.

Most articles are received within 14 working days depending on the source of supply. Books are received within 3 weeks depending on the location of the supplier and availability of the item. Items requested from overseas sources may take longer.

How will my articles be delivered to me?

Your articles are posted to the web for you to collect. You will receive an email alerting you that your article is awaiting download. The email will include a unique link and password to access your document. You will have 30 days or 5 downloads of the document before it is removed. If articles are unable to be delivered electronically, an alternate delivery method will be arranged by the library.

Articles requested from ArticleReach will be available for viewing/downloading from within MyLoans. You will be notified by email when they are available.

If you have difficulty accessing your document, please consult contact your Academic Liaison Librarian.

How can I get library material from another campus, or from Storage?

Staff and students eligible for Document Delivery can use the ArticleReach service to obtain journal articles from another University of Sydney campus. Simply request the article using the ArticleReach request form.

Requests for loans can be placed directly through the library catalogue using the "Request" button. More information can be found here.

Information about requesting articles or loans from Storage (Sydney) and Storage (Canberra) can be found here.

How do I logon to collect my articles through the Web?

You will receive an email notification when you have an article to collect. The email will contain a link and password to access that document. Each document supplied to you will have its own unique link and password. The Library recommends that you cut and paste the password when accessing to avoid any typographic errors.

I'm having trouble downloading my document!

If you are having problems downloading your document, please contact your Academic Liaison Librarian.

How do I check the progress of my request?

You can check the progress of your request via MyLoans. If there are any problems with the supply of materials, document delivery Library Staff will contact you.

Can loans be renewed?

Document delivery loan items normally cannot be renewed. Renewal of document delivery loans is at the discretion of the supplying library, which may also recall the loan at any time (Document delivery staff will contact you if this happens).

Please contact your Academic Liaison Librarian to request a renewal.

Document Delivery loans are subject to overdue late fees.

Tips for faster document delivery

  • Provide an ISSN or ISBN if found in citation;
  • Provide complete information;
  • Always give the source of your citation;
  • Always allow enough time for delivery; and
  • Provide a date for when you no longer need the information.

Where do articles and notices get sent to?

Notification of delivery of articles will be sent to your University email address.

Services we provide to non-University of Sydney libraries

See our document delivery services for external libraries for information about services to non-University of Sydney Libraries.