PMRI Clinical Skills Workshop 2018, Dealing with Emotionally Challenging Patient Encounters.

This year's PMRI Communication Skills Workshop aims to help clinicians to navigate emotionally challenging patient encounters by providing participants with practical tools for responding to patients negative emotions, and managing their own negative emotional responses to patients. These "emotion-handling skills" are critical to patient perceptions of clinician empathy, competence, and trustworthiness, and play an important role in maintaining patient engagement in their assessment and treatment planning.

Emotion-handling skills are also crucial to clinicians' wellbeing, and help to protect clinicians from symptoms of burnout and hinder their ability to develop trust and rapport with patients.

Presented By

Dr Claire Ashton-James.

Dr Claire Ashton-James, PhD

Dr Ashton-James, PhD, is a Social Psychologist and Senior Lecturer at the Pain Management Research Institute, The University of Sydney. Dr Ashton-James is an established researcher and experienced teacher/trainer in clinician communication and emotion-handling skills. Her workshops are interactive, participant-led, evidence-based, thought-provoking, and promise to challenge assumptions about what "good communication" looks like.

CPD Points

This event provides 6 hours of professional development. Participants will receive a certificate of attendance for these hours at the end of the event.


Date: Friday 2 November 2018
Time: 9:30am - 4:00pm

Note: Registrations will close on Wednesday 24 October 2018.


Registration fees include morning tea, lunch and afternoon tea. Prices are GST inclusive and are in Australian Dollars (AUD).

Registration Type  
Standard $295.00
Current Australian University Students** $220.00

**Proof of current Australian University enrolment will be required


The Clinical Skills workshop will be held at:

Kolling Building
Royal North Shore Hospital (RNSH)
Reserve Rd
St Leonards NSW 2065

Map: Royal North Shore Hospital
Map: Royal North Shore Hospital in St Leonards
Map: St Leonards in Sydney

Getting Here

Public Transport

St Leonards train station is on the T1 North Shore & Northern Line and is a 10 minute walk from Royal North Shore Hospital. It takes approximately 20 minutes to travel by train from St Leonards to Central Station in the city.

There are regular buses running between the upper and lower North Shore, Epping, Ryde and Sydney CBD, that stop on the Pacific Highway outside Royal North Shore Hospital. It takes about 5 minutes to walk from the Highway to the hospital.

Public transport in Sydney uses the OPAL card system. You can still purchase single fare tickets at ticket vending machines. More information is available here:

TripView Lite is a free app for iPhone and Android which provides easy access to Sydney's public transport timetable:

More information about planning your trip by public transport is available here:


Visitor parking is available in the multi-storey car park, which is owned and operated by Wilson Parking. Parking fees are displayed at all entrances to the car park. See [Map] and [Parking Rates] for more information.

Off-street parking in the area is typically limited to two hours and is often metered.


  • You are welcome to register and pay by credit card (Mastercard or Visa) here.
  • Alternatively, you can request to have an invoice raised by emailing .
  • The number of registrations is limited to 40 participants
  • Registrations will close on Wednesday 24 October 2018

Refund and Cancellation Policy

Cancellations before 5pm Friday 5 October 2018 receive a 90% refund of the registration fee (i.e. less 10% administrative fee). There will be no refunds after this date.