Major milestone on road to implementing Sydney Student

10 July 2014

The latest release of Sydney Student went live this week, completing the main components of our new administration system to support the student lifecycle, from first enquiry through to graduation.

Colleagues across the University began using the system on Monday, with almost 800 staff using Sydney Student for the first time this week. Students have been able to use the system from Wednesday: as of Thursday afternoon almost 12,000 students had logged in and more than 1000 students had started to enrol, with 584 already completing their online enrolment.

Release 3 of the Sydney Student Program (SSP) is a major milestone. For the first time students can manage the administration of their studies online in areas such as enrolment, changing their candidacy (including requesting special permission), and managing their finances.

"This represents one of our most important IT implementation projects, one that will significantly improve the experience of our students and give them greater control over their own candidature," said Provost and Deputy Vice-Chancellor Professor Stephen Garton.

"By providing a single system across all faculties and professional service units (PSUs) we will also improve the working life of colleagues who work in student administration and enhance the quality of information flow between students and the University."

Professor Garton, the sponsor of the Sydney Student Program, paid tribute to the efforts of hundreds of colleagues across all faculties and PSUs in getting Release 3 across the line, as well as the SSP team led by Vaughan Stibbard.

"We owe them all a debt of gratitude for their professionalism, resilience and commitment to really making a difference in the life of the University."

In the lead-up to go live, the SSP release 3 team provided training and information to staff who would be working with Sydney Student, and is continuing to work with colleagues in all faculties and PSUs as they move to new systems and processes in coming weeks and months.

Program Director Vaughan Stibbard said his colleagues were monitoring staff and students' experience in using the system, particularly the enrolment process.

"More than 50 percent of the students who have completed their enrolment online have done so outside of business hours, which is really encouraging as it shows how the new service provides much greater flexibility to students in how and when they carry out their administrative tasks.

"We will survey students who have completed their enrolment online and use their direct feedback to guide further improvements.

"Our aim was to launch Release 3 this week. Our job now is to continue to improve the system and our processes before we reach the main January enrolment period."

The Sydney Student Program is the University's top priority for 2014, along with work to develop a new model for student administration services. (Find out more about the University's 2014 priorities.