Sending University emails to Hotmail accounts

27 January 2012

Last week you may have experienced problems sending emails from your University email account to Hotmail accounts.

If your email was blocked you would have received a notice advising that it could not be delivered. Information and Communications Technology (ICT) implemented a workaround on 19 January and Hotmail has since been accepting emails sent from University accounts.

The issue was caused because a number of staff UniKey accounts were compromised and used to send spam emails to Hotmail, causing some of our enterprise mail servers to be blacklisted. To help avoid this issue repeating, please protect your UniKey account details by keeping your password private and learning how to identify phishing emails. The University would never ask for your UniKey account details and password via email.

For more information visit the ICT website. If you are still experiencing issues sending to Hotmail accounts please contact the ICT Helpdesk on 9351 6000.