Improvements made to new email anti-spam system

5 April 2012

Last week Information and Communications Technology (ICT) replaced the University's existing anti-spam system with Spam Manager.

Due to the complexity of the University's email systems, and the large number of domains used by University staff, a number of issues were encountered in the upgrade process. As a result, ICT has been working to improve the system's performance and address common problems experienced by staff.

Improvements include the following.

  • ICT has tuned the spam filtering system to limit the amount of subscriptions and University correspondence being misidentified as spam. This has seen a 20 percent drop in the amount of mail being incorrectly identified as spam.
  • A feature to add senders to 'approved' and 'blocked' sender lists has been enabled on all accounts.
  • Staff can now delete spam by logging into their Spam Manager account.

ICT would like to thank you for your patience and cooperation as they work to improve the University's anti-spam system.

For more information on Spam Manager and its features visit the Ask Sydney - ICT website. If you have any concerns or experience issues when using Spam Manager, please contact the ICT Helpdesk on 9351 6000 for assistance.