University Veterinary Teaching Hospital hosts corporate volunteers

20 November 2012

Swapping corporate clients for veterinary volunteering, a group of consultants from Deloitte are spending a day working with the University Veterinary Teaching Hospital to streamline IT systems, work on client engagement and marketing of the hospital.

The consultants are at the University Veterinary Teaching Hospital as part of Deloitte's Impact Day on 16 November, where they take time out of the office to help with issues that are challenging their communities across Australia.

Making the most of the skills of the twelve consultants from professional services firm Deloitte, the University Veterinary Teaching Hospital has divided the consultants into three groups to focus on three different areas of hospital function.

"We've identified in advance tasks where the expertise of the Deloitte consultants will provide great value to the Hospital. Last year we had a group of Deloitte staff assist in some of the practical tasks of pet care. This year we decided to make the most of their professional expertise and we expect to have an even more rewarding day for the Deloitte staff and our Hospital," said Keith Merchant, Business Manager Veterinary Clinical Services at the University Veterinary Teaching Hospital.

"We've got four consultants working with our senior management reviewing the hospital's marketing plans, another four consultants looking at customer engagement and our reception functions and the third group of four consultants reviewing our IT systems and advising on how these can be improved," explained Keith.

In providing their advice, the Deloitte staff will work with senior staff, administrative staff, development staff and clinicians from the University Veterinary Teaching Hospital over the course of the day.

"Veterinary practice has traditionally been an industry with many small businesses, but it is now undergoing rapid change, including practice mergers, consolidation of practices into larger branded chains and the emergence of private specialist hospitals," said Keith.

"Veterinary teaching hospitals need to rise to meet the new competitiveness within the industry and generally improve our marketing and customer engagement whilst retaining the teaching focus. The complex environment we now work in is something which the Deloitte staff can provide their professional insights into, with their knowledge gained from other industries.

"The University Veterinary Teaching Hospital will benefit greatly from this day. We're hoping to have developed anewly devised survey for our external referrers, a plan for how to contact our clients by text messaging prior to their appointments, and a plan for a new look and feel to our waiting room areas."

Deloitte staff chose to make the University Veterinary Teaching Hospital at Sydney one of the community sites that they work with for Impact Day because of their love for animals as well as their desire to service the local community.

"Deloitte believes that one of the greatest assets an organisation can give back to its local communities is our intellectual capital, as this contributes to long-term sustainable community investment," said Giam Swiegers, Chief Executive Officer of Deloitte Australia.

"Impact Day provides an opportunity for us to focus on issues challenging our communities and make a difference through hands-on volunteer programs supporting more than 150 not-for-profit organisations," said Giam Swiegers.