National registration of health practitioners: a comparative study of the complaints and notification system under the national system and in NSW
This project aims to compare the health practitioner complaints management processes undertaken in NSW by the Health Professional Councils Authority with the processes of the Australian Health Practitioner Regulation Agency, which operates in the remaining states and territories. To date, there has been no systematic objective comparison of the different complaint processes. This study will be the first of its kind in Australia and will provide insight into complaints handling and notification at a state and national level. The national scheme itself is the subject of attention for many other countries and the study will be ground-breaking both in its methods and its focus.
Chiarella, Merrilyn Walton, Belinda Bennett, Terry Carney, Patrick Kelly
Australian Research Council (ARC), Australian Health Practitioner Regulation Agency (AHPRA), Health Professional Council Authority (HPCA)
Professor Mary Chiarella
+61 2 9351 0904