Customer service - Managing difficult interactions

Customer service is not just being nice to customers. Instead, it is all about satisfying or even delighting customers. This means finding out what your customers want and need from your service and product. It also involves finding out ways to close any gaps between what the customer expects and what you deliver.

Benefits for Participants

  • what makes great service
  • planning to deal with customer demands
  • tips for clever communication
  • getting your message across

Target Audience

The course is aimed at staff members in a customer service based position.


Eleanor Shakiba


9.00am to 4.30pm


Ground Floor, Bligh Building (L03B)
90 Carillon Avenue, Newtown
Sydney University Village
See Map


  • TBA

To register your expression of interest

If you wish to express your interest in attending this program when future dates are established, please fill in the following waiting list form.