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Projects & feedback

Client satisfaction survey

The Procurement Services satisfaction rating is based on feedback relating to the benefits that we provide to our clients. There are four broad areas that the survey attempts to cover.

  • Procurement Services understanding of clients' requirements
  • Professionalism of the engagement
  • Promptness of our service delivery
  • Use of technology
satisfaction rating

Source: PeoplePulse Procurement Customer Survey 2011

Project highlights

Procurement Services currently work on a number of projects - these include ongoing category management and one-off special projects. Two examples are given below.

Fleet Management
Client

University-wide initiative. Our clients include all drivers and custodians of University owned vehicles.
Project description

Fleet is being managed as a strategic category of spend within the University. The University recently decided to extend its contract with WebFleet until March 2012 (at the same time negotiating a 17% reduction in its 'management fees') to progress initiatives that have been commenced, and to formulate the medium to long term direction for this category. The focus here is on a few initiatives that are being considered and implemented, with a focus on social responsibility and sustainability.
Objective

The University recognises its carbon footprint and is actively implementing initiatives that will positively impact this. These initiatives within Fleet, driven by Procurement Services, align with the University's greater objective.
Outcomes
  • Exploring the use of alternate technology - The University has positively impacted its emissions by the adoption of hybrid vehicles on its fleet. It was recently invited to participate in the Smart Grid/Smart City project which will see the installation of electric vehicle charge spots on its Camperdown/Darlington Campus. The University is committed to trialling the use of electric vehicles in 2011, and to achieve the benefits of utilising this technology to reduce its carbon emissions.
  • Pool vehicle booking trial - This trial is currently being implemented and has a two-fold benefit; the first is to make departmental resources available more efficiently, and the second is to correspondingly reduce the need to invest in greater capital assets.
  • Vehicle recommendations made through Fleet actively take into consideration factors such as vehicle emissions and fuel consumption (total cost of ownership).
  • Fleet manages the type of fuel that is being used within University vehicles through its centrally managed fuel card program.
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Provision of Unsecured Revolving Credit Facility
Client

Financial Services
Project description

The purpose of this project was to establish a revolving unsecured credit facility with either one or two banks to provide funding up to $500M over the next 5 years to assist the University with its infrastructure/facility devlopment. This project was the largest sourcing exercise the University has conducted in its 150 year history.
Objective

Conduct a Selective Request for Tender to establish the best Value for Money Unsecured Credit Facility for the University.
Outcomes

Through the competitive process that was conducted and the thorough evaluation process, the University was able to successfully establish a Debt Facility which generated approximately $10M in savings with $1.8M in extractable savings.

This outcome has also placed the University in an advantageous position to leverage further engagements in the finance area going forward.
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