Projects & feedback

Client satisfaction survey

The Procurement Services satisfaction rating is based on feedback relating to the benefits that we provide to our clients. There are four broad areas that the survey attempts to cover.

  • Procurement Services understanding of clients' requirements
  • Professionalism of the engagement
  • Promptness of our service delivery
  • Use of technology
satisfaction rating

Source: PeoplePulse Procurement Customer Survey 2012

Initiatives in response to feedback

  • Process mapping for Major Research Equipment procurement
  • New tools and templates to streamline the process
  • Improved capabilities to report on milestones
  • Procurement strategies that offer alternatives to tendering

Project highlights

Procurement Services currently work on a number of projects - these include ongoing category management and one-off special projects. One example is included below.

Lease Asset Management
Client

University-wide client base. Our clients include custodians of leased assets, finance staff involved in the management of lease expenses and all users considering a lease option for their asset requirements.

Project description

Leased assets are managed as a strategic category of spend within the University. At the end of Q1 2012 the University had a capital value of $53M worth of assets under lease comprising of approximately 26,000 assets.

In June 2012, the leasing function moved from Financial Control and Treasury (FCT) to Procurement Services. The internal contact for all operational leasing matters is Nurgun (Muge) Kurtay. Muge is located in the Services Building (G12) and can be contacted via phone on 9114 2676 or email leasing.support@sydney.edu.au.

Alleasing Pty Ltd remains the University’s preferred supplier for leasing. Further information on leasing, including the contact details for Alleasing, can be found on the Leasing website.

Objective
  • Facilitate objective, fact-based analysis and modelling
  • Enhance current systems and processes
  • Reviewing existing processes and implement process efficiencies
  • Reducing lease costs by implementing a robust end of lease process
  • Key supply relationships management
Outcomes
  • Evidence based information provision will support the University in making informed lease or buy decisions
  • Recognising and influencing a more robust asset management system will result in the effective management of leased assets, including data management and reporting
  • Reviewing existing processes with a view to introduce efficiencies will allow us to manage our resources better, including end of lease term liabilities.
  • Maintaining robust supply relationships with suppliers of assets that are leased, as well as the operating lease provider, will allow us to secure better supply conditions for the University eg. by way of reduction in delivery time, extended warranties, other.