Troubleshooting

We’ve put together some troubleshooting guides to help you during the pilot. If you can’t find the answer to your question, please .


How do I create or edit documents in Microsoft Office to upload to LabArchives?

You can create or edit documents in Microsoft Office using the Office plugin. To download the plugin:

  1. Download one of the plugin versions depending on your version of Microsoft Office.
    Microsoft Office plugin 2007
    Microsoft Office plugin 2010
  2. Close any Microsoft Office applications you might have open.
  3. Open the file and select Run when prompted.
  4. Follow the prompts to install the file.

The plugin needs to be configured to log into the Australian LabArchives instance. However there is currently a bug that means it will return an error about having an incorrect username or password.

We are currently working on a resolution. In the interim, please use the following workaround:

  1. From Word, select File then Login to LabArchives.
  2. Select LA Server and set it to https://auapi.labarchives.com
  3. Select User Info.
  4. Next set login to latest@labarchives.com and, password to LATest
  5. Click OK.
  6. From Word, select File then Open from LabArchives.
    A dialog box should appear and the notebook should be US-LATest. Cancel the dialog box.
  7. From Word, select File then Log out from LabArchives.

As we are using UniKey's to log in to LabArchives, you will need to generate a password token in order to complete the login process. To do this:

  1. Log in to LabArchives as per normal https://au-mynotebook.labarchives.com/
  2. From the User Management tab, select LA App authentication to create your password token.
  3. Copy this email address and password to use in step 4.
  4. From Word, select File then Login to LabArchives using the login information from step 3.
  5. Select the Remember Me checkbox
  6. Click OK

I’m unable to open, create or edit any office documents within LabArchives

LabArchives provides the ability to create and edit Office documents in a web browser, using a java based product called ThinkFree Office 4.

  1. If Java is not installed on your computer, install Java when prompted and enable the plug-in
  2. From the Start menu, select Control Panel and then Java.
  3. Select Network Settings and enter the following:
    Select: Use Proxy Server
    Address: www-cache.usyd.edu.au
    Port: 8080
  4. Next select Advanced and enter:
    HTTP: www-cache.usyd.edu.au
    Port: 8080

Note:

  • For users on the wireless network, and with java configured to not use a proxy, the application works happily.
  • For users on Sydnet5, and with java configured to use a proxy for HTTP _only_, the application works happily (as per the steps above).
  • For users on wireless or Sydnet5 using the standard proxy settings,this will cause an error (undertake the steps above to resolve).
  • For users on Sydnet4, with a private IP they will receive an error (no workaround available).

How do I set up Folder Monitor to sync my files?

Folder Monitor is a desktop application for Windows (Mac version coming soon) that automatically transfers files from your PC into LabArchives. To install:

  1. Download the Folder Monitor setup file.
  2. Open the file and select Run.
  3. Follow the prompts to install the application.

Next you will need to generate a password token to complete the login process. To do this:

  1. Log in to LabArchives at: https://au-mynotebook.labarchives.com/
  2. From the User Management tab, select LA App authentication to create your password token
  3. Copy this email address and password to use in step 5.
  4. Open Folder Monitor
  5. When prompted, enter the following login details:
    Service URL: https://au-mynotebook.labarchives.com
    Login/email: as per step 3
    Password: as per step 3
  6. If you were not prompted, from the task bar go to the notifications area on the right and right-click on the Folder Monitor icon (it looks like a beaker) and select Show Folder Monitor Controller.
  7. In the Settings tab, select the checkbox start automatically.
  8. In the Monitoring tab, select the folders you would like to sync. All files will be sent directly to your LabArchives inbox.
  9. Use the inbox rules from the inbox within LabArchives to automatically move these files to other folders within your notebooks.

Does Folder Monitor watch subfolders? And does it automatically create subfolders if someone creates a subfolder on a watched directory?

Folder Monitor can be set to monitor any folder, but doesn't automatically monitor sub-folders of a folder that is being monitored. To monitor a sub-folder, you will need to set-up monitoring for these folders directly.

Folder Monitor doesn't currently automatically create any folders (or subfolders in LabArchives). Folder Monitor just transfers any new files to the Inbox of the user that set up monitoring; the users can create Inbox Rules to automatically move specific data files to specific locations in any notebook they have access to.

These rules run automatically or can be run as desired, anytime from within the Inbox.

How do I set up GraphPad Prism to work with LabArchives?

PC
If you have a GraphPad Prism License, save this configuration file into the folder where you've saved Prism. Depending on the version of Prism you are running, this will be different but may look like C:\Program Files\GraphPad\Prism 5.

Then restart the application.

Mac
Create a directory called /Library/Application Support/GraphPad/Prism/Config and save this configuration file there.

How do I access LabArchives on my mobile or tablet?

For instructions on how to access LabArchives from your mobile or tablet, see the accessing your notebook from your mobile device guide.