Technical support

ADMINISTRATION LEARNING & TEACHING   SUPPORT
(Not relevant to this topic) Getting the best from your eLearning site   Technologies for teaching
      Before teaching check
      During teaching support
      Recording lectures
      Technical training


Technologies that support your teaching activities

Fixit person

If you are new to the University, it will be a great help when planning classes if you are familiar with the technology in teaching venues.

Interactive screens

If you want to use the new technologies such as interactive screens, it is best to plan ahead by contacting AV Services for a list of venues that have these technologies already installed. This will help you to book the right space for your requirements, as there may be competition for appropriately equipped venues.

The screens have a pen that activates the effects. However, they can go missing so if the pen is not with the interactive screen in your venue, contact AV Services, so they will know a replacement is needed.

Student response keypads

Student response keypads (also known as ‘clickers’) allow you to use real-time, interactive polling in your classroom. This is particularly useful in large classes; students engage actively with the learning activities, and you get immediate responses from them on issues such as their opinions, their experiences, or their understanding of the material.

If you want to use the keypads:

  • Download the Turning Point software to make interactive PowerPoints. This is available on the Keepad website. There is no charge for this software, as you will register your details as University staff.
  • Email Audio Visual Services and book the Student response kits (60 keypads to a kit). They can be quite popular so be sure to book in advance.
  • You will need to collect them from ICT AV in the Carslaw Bldg, Room 163, F07
    Eastern Avenue, Camperdown.
  • If it is the first time you have used such a system, you may want to organise support for the class where you will be using them. Let AV know when you place the order and they can arrange a support person for your class.

Technical check before teaching commences

The equipment you will require for your classes may determine the venue you need to book.
If you are not able to book a room with the equipment you need - data projectors, computers, laboratory equipment, interactive technologies, and so on – you may be able to borrow it through your local precinct officer (contact your faculty admin office if you are not sure who this is) or through ICT Audio Visual Services.

Checking the venue
Once you have booked the venue and before your classes commence, it is a good idea to check the following points.

  • Visit the venue and make sure that the equipment you need is functioning well. Even though the technical officers will also be checking equipment, as the one who will be using it, you are in the best position to inform them if something is not running as it should.
  • If you or your tutors are using laptops, make sure that the correct device for connecting with the data projector is available in the room you have booked.

Technical support during the teaching period

Technical support

If you require assistance using technology in any venue, AV Services will be able to provide technical support. Organise this in advance of the day your class is scheduled. This will save you from stress about the equipment and allow you to focus on your students’ learning.

  • If there are any problems with equipment or appropriate technology, call the number on the lectern or near the phone in your classroom, or contact the ICT helpdesk on 9351 6000.
  • Have a back-up plan should new technologies fail you in teaching situations – for example, group-work activities or impromptu quizzes.


If you are unfamiliar with the equipment even quite straightforward activities, such as photocopying and scanning materials, can be stressful. If there are no easy-to-follow instructions available in written form near the equipment, ask your department’s admin staff for help.

Recording your lecture

Increasingly students are expressing the desire to access recordings of lectures and other materials. Even if you decide that you do not want to make recordings available to all students, you can choose to release them only to certain students. For example, access to recorded lectures may be an appropriate academic adjustment for students with a disability, or may be supportive for students who have an unavoidable timetable clash or whose first language is not English.

Check out the information on lecture recording on the ICT Audio Visual Services site.

Getting the best from your eLearning site

It is possible to create an eLearning website which can be a great asset in effectively managing your classes, and will provide opportunities for you to include blended learning experiences for your students.

The courses provided by eLearning will enable you to understand all the functions of the University’s learning management system, and get the best out of it.

For information about integrating eLearning into your unit of study design, see our section on Blended (e)learning.

Technical training in other software

If you wish to learn about any specific software, or to upgrade your skills, the Centre for Continuing Education offers a number of courses. Discounts are available for University staff.

ICT Training provides courses for staff in using the University’s Administrative systems, which can be tailored for small groups to fit your specific requirements. They can also broker external training for groups or teams if required.

Training in Microsoft software is provided through self-paced eLearning modules. See their site for details.