What is and isn't a complaint?

The University routinely seeks feedback from students regarding its teaching programs and other services. We use this feedback to identify areas in which students are having problems or that may not be working for them as well as they could be, so we can consider how to improve them.

Issues identified by students through this process are not normally viewed as complaints, but rather as constructive feedback on how the University is performing its core responsibilities.

However, in some cases you may feel you have experienced unreasonable treatment, disadvantage or distress – in an academic or non-academic matter – and want to make a complaint about it.

If this is the case, it is important that you direct your complaint to the appropriate unit within the University so that it can be addressed quickly and by the most qualified staff member. The section on How to make a complaint gives information on the policies and procedures for handling different types of complaints.