Expectations of students

The University will treat all students making a complaint with seriousness and a commitment to work with the student to resolve the problem. In return it is expected that in making a complaint, a student will:

  • not make a complaint that is frivolous or malicious
  • participate in the complaint resolution process in good faith
  • in the first instance, try to resolve the issue, problem or grievance directly with the person/s concerned and, if this is not possible or too uncomfortable, address such complaints to the lowest possible level of management. However the University recognises that some complaints are most appropriately dealt with at a more senior level – for example, complaints of unlawful harassment or discrimination, or corruption, maladministration, serious waste of public money or child abuse. Advice on how to report these types of complaint is given below.