How to make a complaint

If you choose to make a complaint, you can be assured that the University will:

  • receive your complaint with seriousness, professionalism and in confidence – this means that information regarding your complaint will be not be disclosed to anyone who does not have a legitimate need to know about it
  • handle your complaint according to the principles of procedural fairness, timeliness and accountability
  • not regard or treat you less favourably because you have chosen to make a complaint
  • recognise your right to be assisted and, if needed, be represented by a person of your choosing in the resolution of a complaint.