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Dial triple zero (000) for emergency services (fire, ambulance or police). If you feel unsafe on campus or are concerned for someone else’s safety, call Protective Services or Campus Security on +61 2 9351 3333, 24 hours a day.
Distressing situations can impact your quality of life – we're here to help you take care of yourself and feel supported through free services, like counselling.
If you experience or witness any harmful acts of a sexual nature, or any form of sexual violence (including harassment), you can get confidential support.
If you'd like to speak to a University team directly, see our support directory.
Some concerns can be resolved through a conversation, but in some cases, you may need help from the University to intervene.
If someone's behaviour seems inappropriate, and you feel safe and comfortable doing so, the first step is to raise it directly with them, either alone or with someone there to support you.
For academic and coursework support, you can speak to a staff member in your faculty or school, for example your Unit Coordinator or Associate Dean, Student Life.
If you'd like additional support when considering making a complaint, consider speaking to your student organisation or the Student Affairs Unit (SAU) to help you figure out how to move forward.
If you need further help to resolve your concern, or if the matter threatens your safety and wellbeing, you can ask the University to take action by making a complaint.
If your complaint is about an academic decision, follow the academic appeals process.
If you'd like to share your general thoughts to help the University improve, submit feedback.
Know what to expect when you make a complaint, the steps involved and what happens next.
If you believe the University did not follow the correct process or procedures when handling your complaint, you can appeal the outcome.
If you'd like an outsider's perspective on the decisions or actions taken by the University on your complaint, you can ask the National Student Ombudsman (NSO) for an external review.
