Student Complaints

You can use the complaints process to report issues of concern (such as the behaviour of others) or to complain about treatment or decision making by the University.

If you want to raise a sensitive issue you can:

Email us at
Call us on +61 2 8627 8466

If your complaint is in regard to a problem or concern about academic or non-academic matters that requires University staff to work with you towards a resolution you should read What is a complaint.

A complaint could be about your studies, student life, the University environment or the behaviour of a student or staff member.

If you are unable to resolve your issue through informal resolution, you feel uncomfortable with this step or you consider it inappropriate, you can submit a complaint using our online complaint form.

Complaints give us an opportunity to identify areas for improvement. We approach any experience of unreasonable treatment, disadvantage of distress seriously and with sensitivity, and will work with you towards a timely and effective resolution.

These pages guide you through the complaints process, explaining the steps to follow, the support available and the University policies in place.