Make a complaint
If you are unable to resolve your issue through informal resolution, you feel uncomfortable with this step or you consider it inappropriate, you can submit a complaint using our online Student Complaint Form.
If you want to raise a sensitive issue you can:
Email us at firstname.lastname@example.org
Call us on +61 8627 5559
Call 1800 SYD HLP (option 2 or 3)
The information asked from you is used by the Student Affairs Unit to assess and progress your complaint so try and include anything relevant. This may include:
- what the complaint is, who is involved
- why you think the action or decision was wrong or unfair
- what outcome you are seeking
- any steps you have already taken to resolve the matter yourself.
Whilst the information you provide is voluntary, if you choose not to identify yourself on the form we may not be able to act on your complaint (Resolution of Complaints Policy 2015, section 11).
You should not make a vexatious or malicious complaint or one without reasonable cause.
Student complaint form