What is a complaint?

A complaint is any type of problem or concern that you choose to raise about academic or non-academic matters that requires University staff to work with you towards a resolution. It could be to do with your studies, student life, the University environment or the behaviour of a student or staff member.

No matter what type of complaint you have, our staff will be happy to have a preliminary discussion with you and help you decide if you wish to go ahead with the complaint and, if so, how to proceed.

General enquiries, feedback and comments (including on social media) will not normally be considered a complaint.

The Students Complaints Procedures 2015 provides information about how complaints involving students* and applicants may be raised and how they will be assessed and resolved by the Student Affairs Unit.

Academic appeals and other exceptions

There are some areas of the University that have their own separate policies in place and require you to follow a different process when making a complaint.

Academic appeals

If you are concerned about an academic decision that affects your assessment or progression through your course, such as a decision on a grade, a special consideration request, or exclusion, you may need to follow the process for academic appeal.

Breach of privacy

Read more on the Archives and Records Management Services (ARMS) website.

Intellectual property

Read about intellectual property rights at the University.

Corruption, maladministration or serious and substantial waste of public money

Read about reporting wrongdoing on the audit and risk management website.

*You may also be considered a ‘student’ for the purpose of the procedure if you were admitted or enrolled within the 2 years prior to making the complaint and the person the complaint relates to has a current relationship to the University.