A clash on your timetable means that there are two or more classes scheduled at the same time, and there are no alternative times for those classes.
We will allow you to choose units of study where classes clash, but it’s up to you to make sure you can still complete the requirements of the unit of study where you miss the class. We encourage you to consult your unit of study coordinators about your options. Your unit of study coordinator is generally listed in the unit of study descriptions in your handbook.
To remove a clash on your timetable, you’ll need to change your units of study.
Be aware that we will not create a clash on your timetable if you can have a timetable without a clash.
A difficult clash means there are two or more classes scheduled at the same time. Alternative times are available for these classes but no matter what time you select there will still be a clash. We therefore need to manually choose the clash that will best suit you.
Each day, we check for difficult clashes. We will select the best clash and email you an updated timetable as soon as possible (this process can take up to a week). Your updated timetable will still include at least one clash.
If after receiving your timetable you are unhappy, reply to the email to further discuss your options.
There are a number of reasons why you might be unable to see your semester timetable.
There are several reasons why this could happen, such as:
We can't return your timetable to a previous version. However, you may be able to obtain your previous class times by customising your new one.
To view your timetable without it changing, select 'View current timetable'.
Your timetable may become invalid because a class you were allocated to has been cancelled, its time has changed, or you have added new units of study. If this is the case you should recollect your timetable (select 'Recollect new timetable').
If you have commitments that mean you can’t attend your classes, you should first try to customise your timetable.
If you can’t change your timetable it's often because the class you want to join is full or the changes you want to make would cause a clash.
If you have special circumstances requiring you to make a change to your timetable, you can contact us for further assistance. Please note that we will not be able to place you in a full class or deliberately create a clash.
Attending classes is an important part of your study at the University and we will only attempt to alter your timetable if your circumstances are considered to be exceptional.
Examples of exceptional circumstances include, where you have:
We will not make changes if you:
If you have exceptional circumstances, you can contact us at firstname.lastname@example.org from your University email account. For your request to be considered, you need to include the required supporting documents and the following information.
Your request for timetable alterations needs to be accompanied by verifiable supporting documents.
You need to provide a letter from your employer stating the days and times that you need to work.
You will also need to demonstrate that you have financial need. The following documents can be used to demonstrate this:
If you need to care for a member of your household (such as a family member) you need to provide one or more of the following documents:
If you have on-going medical appointments, you need to provide a letter from your doctor which clearly states the required time commitment.
A statutory declaration will support any circumstances where you can’t provide other supporting documents. It should include: