Related links
SydPay
Help and support
Accounts and funds
If you added funds to your account but they aren't showing in your balance, contact sydpay.refunds@sydney.edu.au.
If you don't see an option to top up your SydPay account online, or by selecting the SydPay icon in myUni or the Sydney Uni app, contact ICT support.
If you can't access your balance on your SydPay account online, or by selecting the SydPay icon in myUni or the Sydney Uni app, contact ICT support.
If you’re finishing or discontinuing your degree, you can request a refund of remaining funds on your SydPay account by contacting sydpay.refunds@sydney.edu.au. If your request for a refund is accepted, amounts will be refunded to the payment method used to top up your SydPay account. If this is not possible, we may at our discretion make a refund using alternative means.
Faculty credits and funds on SydPay Guest accounts cannot be refunded.
Further information on refunds can be found in the terms and conditions.
If you think someone has been accessing your SydPay account, it's important you take action quickly:
- deactivate your SydPay account through your SydPay account online. This can be found under the ‘Card services’ tab
- contact ICT support to report the incident.
Cards
Students
If you get a replacement student card, your existing SydPay account will be linked to your new card when it’s issued, so you don’t need to transfer funds. You’ll be able to immediately access your SydPay funds using your new student card.
Guests
Guest SydPay cards can’t be deactivated, refunded or reissued if lost or stolen. You need to treat your guest SydPay card like cash and, if it’s lost, buy a replacement from a self-service SydPay kiosk.
Students
If you’ve lost your student card you should ‘deactivate’ your SydPay account immediately through your SydPay account online. This can be found under the ‘Card services’ tab.
Once deactivated, your funds will remain on your account. When you're issued a replacement student card you'll then be able to access your funds again.
Find out how apply for a replacement student card.
Guests
Unfortunately, if your guest SydPay card is lost or stolen, you'll need to buy a replacement from a self-service SydPay kiosk.
Printing
If your print job is faulty, you are entitled to a re-print.
Ask staff at your location for help. If no staff are available, contact ICT support.
If your SydPay card is not recognised on the printer, try:
- tapping your card on another device
- for students - manually typing in your UniKey and password at the printer’s touchscreen.
If this is unsuccessful, ask staff at your location for help. If no staff are available, contact ICT support.
Laundry
If there is a malfunction with the laundry machine or card reader, contact front-desk staff at your student accommodation.
Last updated: 11 April 2024
