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Support for international students

Why you can call Sydney home when you're here

International students are an integral part of our community. These are some of the ways we help you succeed – academically and personally.

Compliance Officers

Our team of Compliance Officers are here to help you with basic issues related to student visas and general academic progression. They support you by:

  • discussing any concerns you have
  • referring you to appropriate support services on campus
  • providing you with supporting documentation to apply for a new student visa.

Every semester we email you helpful information about your studies and welfare, and reminders about important dates and events coming up.

Please contact us if you'd like to discuss your concerns or ask questions. Email to schedule a meeting with us. In your message, please include:

  • a brief description of what you'd like to discuss with us
  • three dates and times at which you would be available to meet (in order of preference)
  • your full name and student ID number
  • your telephone number.

Most meetings take about 30 minutes. Please specify in your email if you'd like a longer meeting.

Keeping up with your studies

Your visa requires you to maintain satisfactory academic process while you're at university. We help you do this through programs like Staying on Tracklearning skills workshops, tuition and mentoring.

If you pass less than 50 percent of your units of study in a semester, you may be placed on the Academic Progression Register as per the University's Coursework Policy.

If this happens, your faculty will issue you with documentation about progression requirements. You may need to complete a survey, attend an information session and/or write a formal response to your faculty.

If you have concerns not relating to issues with your enrolment or your student visa, we might recommend you make use of some of the University's free support services, such as academic skills workshopscounsellingdisability supportcareers/employment advice, or financial assistance

If you have any questions about academic progression, codes of conduct, how to make a complaint or appeal a grade, refer to our Student Affairs Unit.

If you require any additional assistance, please email and your query will be addressed by the most relevant person or department. 

Settling in and setting up

Our website has plenty of advice on getting set up in Sydney and familiarising yourself with the University.

We also encourage you to take the time to discover our:

Further assistance

When you arrive in Sydney, you might like to visit the Sydney Airport International Student welcome desk, where you can have any questions about your new city answered. Not sure how to find it? Take a look at this video guide. 

You may also like to complete the modules in the Student Welcome Services online program, which are provided by Allianz Global Assist and designed to help you settle quickly and safely in Sydney.

These modules provide you with practical information on things such as pre-departure advice, accommodation, health and wellbeing, personal safety, transport and consumer information, as well as other tips.

Pre-arrival guide for international students

Download PDF

Post-arrival guide for international students

Download PDF

Returning home guide

Download PDF

Contact us


Student Centre, Level 3
Jane Foss Russell Building, Darlington Campus

Opening hours:
9am to 5pm, Monday to Friday