General Staff - Key Performance Areas (KPAs)

The following questions might help you to target objectives specifically according to the key performance areas:

KPA 1: Client focus

• What services are you providing?
• How are you communicating with your clients?
• How are you identifying client needs?
• What relationships are you building/establishing?

KPA 2: Learning and Innovation

• What activities do you undertake to keep up to date in your field?
• What innovative practices are you introducing/applying?
• What are you doing to support changes in the workplace?

KPA 3: Resource Management and Quality

• What resources/facilities do you manage?
• What quality improvement processes are you undertaking?
• What planning do you undertake
• How are you involved in implementing OH&S in the workplace

KPA 4: Teamwork and leadership

• What leadership or management roles do you undertake?
• What role do you undertake in your team?
• What support/advice do you provide to other staff?
• How do you contribute to the University Community (eg. participate on committees)