Police, Fire, Ambulance

Triple Zero (000)

University Security


Emergency phones and

preferred pedestrian routes

Emergencies can occur at any time for a variety of reasons. The key to success is being prepared. The first priority is always your safety. Be prepared to respond independently.

Standard emergency response

  1. Warn anyone in immediate danger
  2. Contain or manage the situation, if safe to do so
  3. Raise the alarm by activating a 'Break Glass' alarm
  4. Evacuate via your closest safe exit
  5. Call Triple Zero (000) and Security (9351-3333)


All University staff, students and visitors must respond to emergency alarms and follow instructions.

  1. Check for any sign of immediate danger
  2. Shut down equipment/processes
  3. Follow the EXIT signs to evacuate
  4. Escort visitors and those who require assistance
  5. Do not use lifts
  6. Proceed to assembly area

Do not enter a building in alarm, or re-enter an evacuated building until the "all clear" has been given.

Emergency lockdown

You will be notified of an emergency lockdown by the Emergency Services, Security or University emergency responders, via the building announcements of other mechanisms. Their procedures are implemented to ensure building occupants are protected from external threats, e.g. severe storms or civil disturbance.

  1. Remain calm
  2. Stay inside the building until instructed otherwise
  3. Follow instructions

Medical emergencies

If a person is seriously ill or injured don't hesitate to call Triple Zero (000) and ask for an ambulance.

  1. Call Triple Zero (000) and ask for an ambulance
  2. Contact the closest first aider
  3. If the person is unconscious, send for the closest AED
  4. Call Security (9351-3333)
  5. Send people to flag down the ambulance on arrival

Hazardous material incidents

Hazardous materials include chemicals, biological materials and radioactive substances in all forms. Staff and students working with hazardous materials are required to plan for emergencies including the need to stop work quickly and respond to spills or an uncontrolled release. Refer to the Safety Data Sheet (SDS) for specific hazard information.

General spill procedures

  1. Control the source of release or contain the spill, if safe to do so
  2. Evacuate and secure the immediate area
  3. Determine if local and/or emergency services assistance is required

If the incident can be managed locally
  1. Ensure that two trained staff are allocated to clean-up
  2. Use appropriate personal protective equipment
  3. Absorb any free liquids, collect any solids and/or ventilate the area
  4. Collect, label and dispose of spill residue as hazardous waste
  5. Decontaminate the affected area and equipment

If emergency services assistance is required
  1. Call Triple Zero (000) and Security (9351-3333)
  2. Ensure staff/students involved in the incident are available to assist the Emergency Services
  3. Contact Work Health & Safety Services (9351-5555) 

Gas leaks

Many of the University's buildings are serviced by natural gas. This natural gas can be detected by odour.

Gas leak detected OUTSIDE a building

Natural gas will quickly dissipate in naturally ventilated areas and pose a limited risk of fire or explosion. Despite this, avoid the use of mobile phones (potential ignition source) in the immediate area.

  1. Move away
  2. Call Security (9351-3333)

Gas leak detected INSIDE a building 

  1. Warn anyone in immediate danger
  2. Notify local emergency responders
  3. Evacutate to a well ventilated external area
  4. Call Security (9351-3333)

Bomb threats

Bomb threats are usually received via a telephone call. If you receive a bomb threat:

  1. Try to remain calm
  2. Do not disconnect the call
  3. Use the Bomb Threat Checklist to record as much information as possible
  4. Call University Security (9351 3333)
  5. Notify your supervisor and head of area

The threat will be assessed by University Security and the Police.

Personal threats

The incidence of violence on the University's campuses is generally lower than that experienced in the general community.

Abusive phone call Aggressive or potentially violent person Armed hold-up or intruder


Feel threatened or afraid

  1. Hang up
  2. Report the incident to your supervisor and University Security  
  1. Try to remain calm
  2. Alert someone nearby
  3. Be assertive, but polite
  4. Attempt to de-escalate the situation
  5. Activate a duress device or call University Security (9351-3333) - only if safe to do so

If you witness an aggressive confrontation call University Security (9351-3333) immediately.

  1. Try to remain calm
  2. Cooperate with the intruder/s
  3. Observe as much as possible, but don’t stare
  4. Call University Security (9351-3333), when safe to do so
  1. Go to a busy place
  2. Attract the attention of other people in the area
  3. Call University Security (9351- 3333)

Unattended bags or other suspicious items

If you see an unattended bag or other item that looks unusual or suspicious

  1. Do not disturb the item
  2. Move away
  3. Call University Security (9351-3333)

University Security will assess the situation.

Suspicious behaviour

  1. Politely challenge strangers by asking “can I help you?”
  2. Report suspicious behaviour to Security

Do not challenge anyone acting aggressively and avoid situations where you may be isolated from assistance. If someone responds aggressively to the standard challenge, withdraw from the situation and call University Security (9351-3333).

Active shooter

In the unlikely event that someone is shooting a gun or threatening to

  1. RUN - evacuate the area without being seen
  2. HIDE - if it is not safe to evacuate, hide in a secure area
  3. FIGHT - if you need to hide, prepare to take action if the shooter finds you