Associate Professor Cara Wrigley

GCAP. PhD. BBlt.Env.(IndDes). BDes.(PrdDes).
Associate Professor Design Innovation
Program Director Design Major
The University of Sydney Nano Institute, Energy and Environments Theme Leader

Member of The University of Sydney Nano Institute

G04 - Wilkinson Building
The University of Sydney

Telephone +61 2 8627 6100

Biographical details

Dr Cara Wrigley is Associate Professor Design Innovation at The University of Sydney, residing in the Design Lab - an interdisciplinary research group within the School of Architecture, Design and Planning. She is an Industrial Designer who is actively researching the value that design holds in business – specifically through the creation of strategies to design business models which lead to emotive customer engagement. Her primary research interest is in the application and adoption of design innovation methods by various industry sectors in order to better address customer latent needs. Her work to date has crossed research boundaries and appears in a wide range of disciplinary publications.

Prior to this appointment in 2017 she spanned the School of Design and the Information Systems School at the Queensland University of Technology, Brisbane, as the research leader of a newly formed discipline, Design-led Innovation. Building on her solid practical industry experience and combining this with her scholarly understanding of emotional design she is developing a unique insight into Design Innovation contributions to both industry and academia in this area.

Her experience spans across working with start up’s companies, small to medium size enterprises (SME’s) and the multi-national corporate sector, by embedding herself within industry she brings theoretical approaches back to rigorous academic research. In her time in academia and industry she has seen the transformation of her foundational discipline of industrial design start to shift from that, which focuses on consumer product design to a trans-discipline.

Teaching and supervision

  • Design Innovation
  • Design Thinking
  • Design Innovation for Health and Medicine
  • Emotional Design

Current research students

Project title Research student
Design as a catalyst for innovation in science Carol AZZAM
Design Innovation and the Circular Economy: A Shift Towards a Circular, Sustainable Energy Sector Scott BRYANT
Design Innovation in Life-Saving Medical Devices: Redesigning the wearable components of Ventricular Assist Devices to improve the patient experience of end-stage heart failure treatment Jessica Lea DUNN
Innovating Ventricular Assist Devices Through Design - NHMRC CRE ACTIONS PhD Kimmi KO
Exploring the Role of Design Innovation in the Emergence of a New Industry Sectors George PEPPOU

Current projects

2017-2018

Industry Research Partnership with Waterco Limited

Associate Professor C. Wrigley; Dr K. Straker

Design Innovation Engagement Poolware Research Project

Selected grants

2014

  • The Centre of Research Excellence for Advanced Cardio respiratory Therapies Improving OrgaN Support; Wrigley C, Fraser J, Roberts J, Gregory S, McGiffin D, Pellegrino V, Lovell N, Bannon P, Tansley G, Barnett A; National Health and Medical Research Council (NHMRC)/Centres of Clinical Research Excellence.

Selected publications

Download citations: PDF RTF Endnote

Books

  • Wrigley, C., Straker, K. (2018). Affected: Emotionally Engaging Customers in The Digital Age. Milton: Wiley.
  • Tomitsch, M., Wrigley, C., Borthwick, M., Ahmadpour, N., Frawley, J., Kocaballi, A., Nunez Pacheco, C., Straker, K., Loke, L. (2018). Design. Think. Make. Break. Repeat. A Handbook of Methods. Amsterdam: BIS Publishers.

Book Chapters

  • Gloet, M., Bucolo, S., Wrigley, C. (2016). Creativity and Design. In Danny Samson, Marianne Gloet (Eds.), Creating New Value: Innovation and Entrepreneurship, (pp. 126-163). Melbourne: Oxford University Press.
  • Nusem, E., Wrigley, C., Matthews, J. (2016). Disrupting the aged care business model. In Robert DeFillippi, Alison Rieple, Patrik Wikstrom (Eds.), International Perspectives on Business Innovation and Disruption in Design, (pp. 17-35). Cheltenham: Edward Elgar Publishing. [More Information]
  • Garrett, A., Wrigley, C., Russell, N., Matthews, J. (2016). Mobility horizons: design in a disruptive market. In Robert DeFillippi, Alison Rieple, Patrik Wikstrom (Eds.), International Perspectives on Business Innovation and Disruption in Design, (pp. 36-59). Cheltenham: Edward Elgar Publishing.
  • Wrigley, C., Straker, K. (2016). The role of emotion, experience and meaning: the comparative case of Apple and Samsung. In Robert DeFillippi, Alison Rieple, Patrik Wikstrom (Eds.), International Perspectives on Business Innovation and Disruption in Design, (pp. 231-255). Cheltenham: Edward Elgar Publishing.
  • Nusem, E., Defries, A., Wrigley, C. (2015). Applying design-led innovation in a not-for-profit aged care provider to create shared value. In Gjoko Muratovski (Eds.), Design for Business: Volume Three, (pp. 172-193). Chicago: The University of Chicago Press.
  • Price, R., Wrigley, C., Dreiling, A. (2015). Are You on Board? The Role of Design-led Innovation in Strengthening Key Partnerships within an Australian Airport. In Gjoko Muratovski (Eds.), Design for Business: Volume Three, (pp. 42-58). Chicago: The University of Chicago Press.
  • Doherty, R., Wrigley, C., Matthews, J. (2015). Understanding, utilizing and valuing design tools in business. In Gjoko Muratovski (Eds.), Design for Business: Volume Three, (pp. 90-109). Chicago: The University of Chicago Press.
  • Bucolo, S., Wrigley, C. (2014). Design-Led Innovation: Overcoming Challenges to Designing Competitiveness to Succeed in High Cost Environments. In Goran Roos, Narelle Kennedy (Eds.), Global Perspectives on Achieving Success in High and Low Cost Operating Environments, (pp. 241-251). Hershey, USA: IGI Global. [More Information]
  • Brunswicker, S., Wrigley, C., Bucolo, S. (2013). Business Model Experimentation: What is the Role of Design-Led Prototyping in Developing Novel Business Models? In Martin Curley, Piero Formica (Eds.), The Experimental Nature of New Venture Creation: Capitalizing on Open Innovation 2.0, (pp. 139-151). Cham, Switzerland: Springer International Publishing. [More Information]

Journals

  • Straker, K., Wrigley, C. (2018). Engaging passengers across digital channels: An international study of 100 airports. Journal of Hospitality and Tourism Management, 34(2018), 82-92. [More Information]
  • Mosely, G., Wright, N., Wrigley, C. (2018). Facilitating design thinking: A comparison of design expertise. Thinking Skills and Creativity, 27, 177-189. [More Information]
  • Wright, N., Wrigley, C. (2017). Broadening design-led education horizons: conceptual insights and future research directions. International Journal of Technology and Design Education, in press. [More Information]
  • Wrigley, C. (2017). Changing of the Design Guard. Journal of Design, Business & Society, 3(2), 107-108. [More Information]
  • Matthews, J., Wrigley, C. (2017). Design and design thinking in business and management higher education. Journal of Learning Design, 10(1), 41-54.
  • Wrigley, C., Straker, K. (2017). Design Thinking pedagogy: the Educational Design Ladder. Innovations in Education and Teaching International, 54(4), 374-385. [More Information]
  • Nusem, E., Wrigley, C., Matthews, J. (2017). Developing design capability in nonprofit organizations. Design Issues, 33(1), 61-75. [More Information]
  • Garrett, A., Straker, K., Wrigley, C. (2017). Digital channels for building collaborative consumption communities. Journal of Research in Interactive Marketing, 11(2), 160-184. [More Information]
  • Nusem, E., Wrigley, C., Matthews, J. (2017). Exploring aged care business models: A typological study. Ageing and Society, 37(2), 386-409. [More Information]
  • Wrigley, C. (2017). Principles and practices of a design-led approach to innovation. International Journal of Design Creativity and Innovation, 5(3-4), 235-255. [More Information]
  • Stevenson, T., Wrigley, C., Matthews, J. (2016). A design Approach to Innovation in the Australian energy Industry. Journal of Design, Business & Society, 2(1), 49-70. [More Information]
  • Townson, P., Matthews, J., Wrigley, C. (2016). Applying Design-Led Innovation in an Australian Manufacturing Firm. Technology Innovation Management Review, 6(6), 49-58.
  • Price, R., Wrigley, C. (2016). Design and a Deep Customer Insight Approach to Innovation. Journal of International Consumer Marketing, 28(2), 92-105. [More Information]
  • Wrigley, C. (2016). Design innovation catalysts: Education and impact. She Ji: The Journal of Design, Economics, and Innovation, 2(2), 148-165. [More Information]
  • Straker, K., Wrigley, C. (2016). Designing an emotional strategy: Strengthening digital channel engagements. Business Horizons, 59(3), 339-346. [More Information]
  • Wrigley, C., Straker, K. (2016). Designing innovative business models with a framework that promotes experimentation. Strategy & Leadership, 44(1), 11-19. [More Information]
  • Wrigley, C., Bucolo, S., Straker, K. (2016). Designing new business models: blue sky thinking and testing. Journal of Business Strategy, 37(5), 22-31. [More Information]
  • Wrigley, C., Ramsey, R. (2016). Emotional food design: From designing food products to designing food systems. International Journal of Food Design, 1(1), 11-28.
  • Straker, K., Wrigley, C. (2016). Emotionally engaging customers in the digital age: the case study of "Burberry love". Journal of Fashion Marketing and Management, 20(3), 276-299. [More Information]
  • Straker, K., Wrigley, C. (2016). Translating emotional insights into digital channel designs: Opportunities to enhance the airport experience. Journal of Hospitality and Tourism Technology, 7(2), 135-157. [More Information]
  • Doherty, R., Wrigley, C., Matthews, J., Bucolo, S. (2015). Climbing the Design Ladder: Step by step. Revista D.: Design, Educa�ao, Sociedade e Sustentabilidade.
  • Wrigley, C. (2015). Editorial: Research in design for innovation, industry and impact. Journal of Design, Business & Society, 1(2), 115-117. [More Information]
  • Ballantyne-Brodie, E., Wrigley, C., Ramsey, R. (2015). Evolution of the Docklands Food Hub: A Design-Led Innovation Approach to Food Sovereignty Through Local Food Systems. Journal of Design, Business & Society, 1(1), 43-55. [More Information]
  • Price, R., Wrigley, C., Straker, K. (2015). Not just what they want, but why they want it: Traditional market research to deep customer insights. Qualitative Market Research, 18(2), 230-248. [More Information]
  • Straker, K., Wrigley, C., Rosemann, M. (2015). The role of design in the future of digital channels: Conceptual insights and future research directions. Journal of Retailing and Consumer Services, 26, 133-140. [More Information]
  • Straker, K., Wrigley, C. (2015). The Role of Emotion in Product, Service and Business Model Design. Journal of Entrepreneurship, Management and Innovation, 11(1), 11-28. [More Information]
  • Straker, K., Wrigley, C., Rosemann, M. (2015). Typologies and touchpoints: Designing multi-channel digital strategies. Journal of Research in Interactive Marketing, 9(2), 110-128. [More Information]
  • Bryant, S., Wrigley, C. (2014). Driving Toward User?Centered Engineering in Automotive Design. Design Management Journal, 9(1), 74-84. [More Information]
  • Wrigley, C. (2013). Design dialogue: The visceral hedonic rhetoric framework. Design Issues, 29(2), 82-95. [More Information]
  • Grant, K., Straker, K., Muller, C., Wrigley, C. (2013). The search for individualism: Self-expression through product personalisation. International Journal of Designed Objects, 6(1), 17-29.
  • Bucolo, S., Wrigley, C., Matthews, J. (2012). Gaps in organizational leadership: Linking strategic and operational activities through design-led propositions. Design Management Journal, 7(1), 18-28. [More Information]
  • Wrigley, C., Bucolo, S. (2011). Teaching design led innovation: The future of industrial design. Design Principles and Practices, 5(2), 231-239.

Conferences

  • Garrett, A., Wrigley, C., Russell, N., Matthews, J. (2016). Designing an innovative networked business model. The 20th DMI: Academic Design Management Conference (ADMC 16), Boston: Design Management Institute.
  • Close-Debais, S., Matthews, J., Wrigley, C. (2016). Understanding, identifying and driving design-led innovation capability in large organisations. The 20th DMI: Academic Design Management Conference (ADMC 16), Boston: Design Management Institute.
  • Garrett, A., Straker, K., Wrigley, C. (2015). Design intersection: The growth of community-led technology enabled companies. R&D Management Conference, Pisa: Scuola normale superiore di Pisa.
  • Nusem, E., Defries, A., Wrigley, C., Matthews, J. (2014). Customer journey and experience canvas. NordDesign 2014 Conference, Aalto: Aalto University.
  • Straker, K., Wrigley, C. (2014). Design innovation catalyst tools to facilitate organisational change. The 19th DMI: Academic Design Management Conference "Design Management in an Era of Disruption", Boston: Design Management Institute.
  • Price, R., Wrigley, C., Matthews, J., Dreiling, A. (2014). Design research for the real world: A design-led innovation model for action research. NordDesign 2014 Conference, Aalto: Aalto University.
  • Straker, K., Garrett, A., Russell, N., Wrigley, C. (2014). Designing channels for brand value: four meta-models. The 19th DMI: Academic Design Management Conference "Design Management in an Era of Disruption", Boston: Design Management Institute.
  • Doherty, R., Wrigley, C., Matthews, J. (2014). From valuing design to designing value. NordDesign 2014 Conference, Aalto: Aalto University.
  • Straker, K., Wrigley, C. (2014). The educational design ladder: Creation of a multi-discipline design thinking program. NordDesign 2014 Conference, Aalto: Aalto University.
  • Wright, N., Wrigley, C., Bucolo, S. (2013). A methodological approach to modelling design led innovation across secondary education: an Australian case study. 2nd International Conference for Design Education Researchers, Oslo: Oslo and Akershus University College of Applied Sciences.
  • Straker, K., Wrigley, C., Rosemann, M. (2013). Can emotion provide a new approach to business model innovation? 2013 IEEE-Tsinghua International Design Management Symposium (TIDMS 2013), Piscataway: Institute of Electrical and Electronics Engineers (IEEE). [More Information]
  • Ballantyne-Brodie, E., Ramsey, R., Wrigley, C., Meroni, A. (2013). Design led innovation to rejuvenate local food systems and healthy communities: An emerging research agenda. 2013 IEEE-Tsinghua International Design Management Symposium (TIDMS 2013), Piscataway: Institute of Electrical and Electronics Engineers (IEEE). [More Information]
  • Price, R., Wrigley, C., Dreiling, A., Bucolo, S. (2013). Design LED innovation: Shifting from smart follower to digital strategy leader in the Australian airport sector. 2013 IEEE-Tsinghua International Design Management Symposium (TIDMS 2013), Piscataway: Institute of Electrical and Electronics Engineers (IEEE). [More Information]
  • Johnson, D., Wrigley, C., Straker, K., Bucolo, S. (2013). Designing innovative business models: Five emerging meta-models. 2013 IEEE-Tsinghua International Design Management Symposium (TIDMS 2013), Piscataway: Institute of Electrical and Electronics Engineers (IEEE). [More Information]
  • Doherty, R., Matthews, J., Wrigley, C., Bucolo, S. (2013). Early challenges of shifting an Australian manufacturer's utilisation of design. 2013 IEEE-Tsinghua International Design Management Symposium (TIDMS 2013), Piscataway: Institute of Electrical and Electronics Engineers (IEEE). [More Information]
  • Krabye, A., Matthews, J., Wrigley, C., Bucolo, S. (2013). From production to purpose-Using design led innovation to build strategic potential in a family-owned SME. 2013 IEEE-Tsinghua International Design Management Symposium (TIDMS 2013), Piscataway: Institute of Electrical and Electronics Engineers (IEEE). [More Information]
  • Matthews, J., Wrigley, C., Bucolo, S. (2013). From strategic design to design integration. 2nd Cambridge Academic Design Management Conference, Cambridge: University of Cambridge.
  • Townson, P., Wrigley, C., Matthews, J., Bucolo, S. (2013). Making sense of purpose, direction and innovation: An embedded design led innovation case study in the Australian mining industry. 2013 IEEE-Tsinghua International Design Management Symposium (TIDMS 2013), Piscataway: Institute of Electrical and Electronics Engineers (IEEE). [More Information]
  • Morehen, J., Wrigley, C., Wright, N. (2013). Teaching design thinking and design led innovation to non-designers: A tertiary facilitator multidisciplinary study. 2013 IEEE-Tsinghua International Design Management Symposium (TIDMS 2013), Piscataway: Institute of Electrical and Electronics Engineers (IEEE). [More Information]
  • Nusem, E., Matthews, J., Wrigley, C., Bucolo, S. (2013). The challenges of adopting design-led innovative strategies in not for profits the role of consumers, culture and employees. 2013 IEEE-Tsinghua International Design Management Symposium (TIDMS 2013), Piscataway: Institute of Electrical and Electronics Engineers (IEEE). [More Information]
  • Matthews, J., Bucolo, S., Wrigley, C. (2012). Challenges and opportunities in the journey of the design-led innovation champions. Leading Innovation Through Design: The DMI 2012 International Research Conference, Boston: Design Management Institute.
  • Gomez, R., Wrigley, C. (2012). Teaching design and emotion in the foundation year: An industrial design approach. 8th International Conference on Design and Emotion: Out of Control, London.
  • Pozzey, E., Wrigley, C., Bucolo, S. (2012). Unpacking the opportunities for change within a family owned manufacturing SME: a design led innovation case study. Leading Innovation Through Design: The DMI 2012 International Research Conference, Boston: Design Management Institute.
  • Bucolo, S., Wrigley, C. (2012). Using a design led approach to emotional business modelling. Leading Innovation Through Design: The DMI 2012 International Research Conference, Boston: Design Management Institute.

2018

  • Wrigley, C., Straker, K. (2018). Affected: Emotionally Engaging Customers in The Digital Age. Milton: Wiley.
  • Tomitsch, M., Wrigley, C., Borthwick, M., Ahmadpour, N., Frawley, J., Kocaballi, A., Nunez Pacheco, C., Straker, K., Loke, L. (2018). Design. Think. Make. Break. Repeat. A Handbook of Methods. Amsterdam: BIS Publishers.
  • Straker, K., Wrigley, C. (2018). Engaging passengers across digital channels: An international study of 100 airports. Journal of Hospitality and Tourism Management, 34(2018), 82-92. [More Information]
  • Mosely, G., Wright, N., Wrigley, C. (2018). Facilitating design thinking: A comparison of design expertise. Thinking Skills and Creativity, 27, 177-189. [More Information]

2017

  • Wright, N., Wrigley, C. (2017). Broadening design-led education horizons: conceptual insights and future research directions. International Journal of Technology and Design Education, in press. [More Information]
  • Wrigley, C. (2017). Changing of the Design Guard. Journal of Design, Business & Society, 3(2), 107-108. [More Information]
  • Matthews, J., Wrigley, C. (2017). Design and design thinking in business and management higher education. Journal of Learning Design, 10(1), 41-54.
  • Wrigley, C., Straker, K. (2017). Design Thinking pedagogy: the Educational Design Ladder. Innovations in Education and Teaching International, 54(4), 374-385. [More Information]
  • Nusem, E., Wrigley, C., Matthews, J. (2017). Developing design capability in nonprofit organizations. Design Issues, 33(1), 61-75. [More Information]
  • Garrett, A., Straker, K., Wrigley, C. (2017). Digital channels for building collaborative consumption communities. Journal of Research in Interactive Marketing, 11(2), 160-184. [More Information]
  • Nusem, E., Wrigley, C., Matthews, J. (2017). Exploring aged care business models: A typological study. Ageing and Society, 37(2), 386-409. [More Information]
  • Wrigley, C. (2017). Principles and practices of a design-led approach to innovation. International Journal of Design Creativity and Innovation, 5(3-4), 235-255. [More Information]

2016

  • Stevenson, T., Wrigley, C., Matthews, J. (2016). A design Approach to Innovation in the Australian energy Industry. Journal of Design, Business & Society, 2(1), 49-70. [More Information]
  • Townson, P., Matthews, J., Wrigley, C. (2016). Applying Design-Led Innovation in an Australian Manufacturing Firm. Technology Innovation Management Review, 6(6), 49-58.
  • Gloet, M., Bucolo, S., Wrigley, C. (2016). Creativity and Design. In Danny Samson, Marianne Gloet (Eds.), Creating New Value: Innovation and Entrepreneurship, (pp. 126-163). Melbourne: Oxford University Press.
  • Price, R., Wrigley, C. (2016). Design and a Deep Customer Insight Approach to Innovation. Journal of International Consumer Marketing, 28(2), 92-105. [More Information]
  • Wrigley, C. (2016). Design innovation catalysts: Education and impact. She Ji: The Journal of Design, Economics, and Innovation, 2(2), 148-165. [More Information]
  • Straker, K., Wrigley, C. (2016). Designing an emotional strategy: Strengthening digital channel engagements. Business Horizons, 59(3), 339-346. [More Information]
  • Garrett, A., Wrigley, C., Russell, N., Matthews, J. (2016). Designing an innovative networked business model. The 20th DMI: Academic Design Management Conference (ADMC 16), Boston: Design Management Institute.
  • Wrigley, C., Straker, K. (2016). Designing innovative business models with a framework that promotes experimentation. Strategy & Leadership, 44(1), 11-19. [More Information]
  • Wrigley, C., Bucolo, S., Straker, K. (2016). Designing new business models: blue sky thinking and testing. Journal of Business Strategy, 37(5), 22-31. [More Information]
  • Nusem, E., Wrigley, C., Matthews, J. (2016). Disrupting the aged care business model. In Robert DeFillippi, Alison Rieple, Patrik Wikstrom (Eds.), International Perspectives on Business Innovation and Disruption in Design, (pp. 17-35). Cheltenham: Edward Elgar Publishing. [More Information]
  • Wrigley, C., Ramsey, R. (2016). Emotional food design: From designing food products to designing food systems. International Journal of Food Design, 1(1), 11-28.
  • Straker, K., Wrigley, C. (2016). Emotionally engaging customers in the digital age: the case study of "Burberry love". Journal of Fashion Marketing and Management, 20(3), 276-299. [More Information]
  • Garrett, A., Wrigley, C., Russell, N., Matthews, J. (2016). Mobility horizons: design in a disruptive market. In Robert DeFillippi, Alison Rieple, Patrik Wikstrom (Eds.), International Perspectives on Business Innovation and Disruption in Design, (pp. 36-59). Cheltenham: Edward Elgar Publishing.
  • Wrigley, C., Straker, K. (2016). The role of emotion, experience and meaning: the comparative case of Apple and Samsung. In Robert DeFillippi, Alison Rieple, Patrik Wikstrom (Eds.), International Perspectives on Business Innovation and Disruption in Design, (pp. 231-255). Cheltenham: Edward Elgar Publishing.
  • Straker, K., Wrigley, C. (2016). Translating emotional insights into digital channel designs: Opportunities to enhance the airport experience. Journal of Hospitality and Tourism Technology, 7(2), 135-157. [More Information]
  • Close-Debais, S., Matthews, J., Wrigley, C. (2016). Understanding, identifying and driving design-led innovation capability in large organisations. The 20th DMI: Academic Design Management Conference (ADMC 16), Boston: Design Management Institute.

2015

  • Nusem, E., Defries, A., Wrigley, C. (2015). Applying design-led innovation in a not-for-profit aged care provider to create shared value. In Gjoko Muratovski (Eds.), Design for Business: Volume Three, (pp. 172-193). Chicago: The University of Chicago Press.
  • Price, R., Wrigley, C., Dreiling, A. (2015). Are You on Board? The Role of Design-led Innovation in Strengthening Key Partnerships within an Australian Airport. In Gjoko Muratovski (Eds.), Design for Business: Volume Three, (pp. 42-58). Chicago: The University of Chicago Press.
  • Doherty, R., Wrigley, C., Matthews, J., Bucolo, S. (2015). Climbing the Design Ladder: Step by step. Revista D.: Design, Educa�ao, Sociedade e Sustentabilidade.
  • Garrett, A., Straker, K., Wrigley, C. (2015). Design intersection: The growth of community-led technology enabled companies. R&D Management Conference, Pisa: Scuola normale superiore di Pisa.
  • Wrigley, C. (2015). Editorial: Research in design for innovation, industry and impact. Journal of Design, Business & Society, 1(2), 115-117. [More Information]
  • Ballantyne-Brodie, E., Wrigley, C., Ramsey, R. (2015). Evolution of the Docklands Food Hub: A Design-Led Innovation Approach to Food Sovereignty Through Local Food Systems. Journal of Design, Business & Society, 1(1), 43-55. [More Information]
  • Price, R., Wrigley, C., Straker, K. (2015). Not just what they want, but why they want it: Traditional market research to deep customer insights. Qualitative Market Research, 18(2), 230-248. [More Information]
  • Straker, K., Wrigley, C., Rosemann, M. (2015). The role of design in the future of digital channels: Conceptual insights and future research directions. Journal of Retailing and Consumer Services, 26, 133-140. [More Information]
  • Straker, K., Wrigley, C. (2015). The Role of Emotion in Product, Service and Business Model Design. Journal of Entrepreneurship, Management and Innovation, 11(1), 11-28. [More Information]
  • Straker, K., Wrigley, C., Rosemann, M. (2015). Typologies and touchpoints: Designing multi-channel digital strategies. Journal of Research in Interactive Marketing, 9(2), 110-128. [More Information]
  • Doherty, R., Wrigley, C., Matthews, J. (2015). Understanding, utilizing and valuing design tools in business. In Gjoko Muratovski (Eds.), Design for Business: Volume Three, (pp. 90-109). Chicago: The University of Chicago Press.

2014

  • Nusem, E., Defries, A., Wrigley, C., Matthews, J. (2014). Customer journey and experience canvas. NordDesign 2014 Conference, Aalto: Aalto University.
  • Straker, K., Wrigley, C. (2014). Design innovation catalyst tools to facilitate organisational change. The 19th DMI: Academic Design Management Conference "Design Management in an Era of Disruption", Boston: Design Management Institute.
  • Price, R., Wrigley, C., Matthews, J., Dreiling, A. (2014). Design research for the real world: A design-led innovation model for action research. NordDesign 2014 Conference, Aalto: Aalto University.
  • Bucolo, S., Wrigley, C. (2014). Design-Led Innovation: Overcoming Challenges to Designing Competitiveness to Succeed in High Cost Environments. In Goran Roos, Narelle Kennedy (Eds.), Global Perspectives on Achieving Success in High and Low Cost Operating Environments, (pp. 241-251). Hershey, USA: IGI Global. [More Information]
  • Straker, K., Garrett, A., Russell, N., Wrigley, C. (2014). Designing channels for brand value: four meta-models. The 19th DMI: Academic Design Management Conference "Design Management in an Era of Disruption", Boston: Design Management Institute.
  • Bryant, S., Wrigley, C. (2014). Driving Toward User?Centered Engineering in Automotive Design. Design Management Journal, 9(1), 74-84. [More Information]
  • Doherty, R., Wrigley, C., Matthews, J. (2014). From valuing design to designing value. NordDesign 2014 Conference, Aalto: Aalto University.
  • Straker, K., Wrigley, C. (2014). The educational design ladder: Creation of a multi-discipline design thinking program. NordDesign 2014 Conference, Aalto: Aalto University.

2013

  • Wright, N., Wrigley, C., Bucolo, S. (2013). A methodological approach to modelling design led innovation across secondary education: an Australian case study. 2nd International Conference for Design Education Researchers, Oslo: Oslo and Akershus University College of Applied Sciences.
  • Brunswicker, S., Wrigley, C., Bucolo, S. (2013). Business Model Experimentation: What is the Role of Design-Led Prototyping in Developing Novel Business Models? In Martin Curley, Piero Formica (Eds.), The Experimental Nature of New Venture Creation: Capitalizing on Open Innovation 2.0, (pp. 139-151). Cham, Switzerland: Springer International Publishing. [More Information]
  • Straker, K., Wrigley, C., Rosemann, M. (2013). Can emotion provide a new approach to business model innovation? 2013 IEEE-Tsinghua International Design Management Symposium (TIDMS 2013), Piscataway: Institute of Electrical and Electronics Engineers (IEEE). [More Information]
  • Wrigley, C. (2013). Design dialogue: The visceral hedonic rhetoric framework. Design Issues, 29(2), 82-95. [More Information]
  • Ballantyne-Brodie, E., Ramsey, R., Wrigley, C., Meroni, A. (2013). Design led innovation to rejuvenate local food systems and healthy communities: An emerging research agenda. 2013 IEEE-Tsinghua International Design Management Symposium (TIDMS 2013), Piscataway: Institute of Electrical and Electronics Engineers (IEEE). [More Information]
  • Price, R., Wrigley, C., Dreiling, A., Bucolo, S. (2013). Design LED innovation: Shifting from smart follower to digital strategy leader in the Australian airport sector. 2013 IEEE-Tsinghua International Design Management Symposium (TIDMS 2013), Piscataway: Institute of Electrical and Electronics Engineers (IEEE). [More Information]
  • Johnson, D., Wrigley, C., Straker, K., Bucolo, S. (2013). Designing innovative business models: Five emerging meta-models. 2013 IEEE-Tsinghua International Design Management Symposium (TIDMS 2013), Piscataway: Institute of Electrical and Electronics Engineers (IEEE). [More Information]
  • Doherty, R., Matthews, J., Wrigley, C., Bucolo, S. (2013). Early challenges of shifting an Australian manufacturer's utilisation of design. 2013 IEEE-Tsinghua International Design Management Symposium (TIDMS 2013), Piscataway: Institute of Electrical and Electronics Engineers (IEEE). [More Information]
  • Krabye, A., Matthews, J., Wrigley, C., Bucolo, S. (2013). From production to purpose-Using design led innovation to build strategic potential in a family-owned SME. 2013 IEEE-Tsinghua International Design Management Symposium (TIDMS 2013), Piscataway: Institute of Electrical and Electronics Engineers (IEEE). [More Information]
  • Matthews, J., Wrigley, C., Bucolo, S. (2013). From strategic design to design integration. 2nd Cambridge Academic Design Management Conference, Cambridge: University of Cambridge.
  • Townson, P., Wrigley, C., Matthews, J., Bucolo, S. (2013). Making sense of purpose, direction and innovation: An embedded design led innovation case study in the Australian mining industry. 2013 IEEE-Tsinghua International Design Management Symposium (TIDMS 2013), Piscataway: Institute of Electrical and Electronics Engineers (IEEE). [More Information]
  • Morehen, J., Wrigley, C., Wright, N. (2013). Teaching design thinking and design led innovation to non-designers: A tertiary facilitator multidisciplinary study. 2013 IEEE-Tsinghua International Design Management Symposium (TIDMS 2013), Piscataway: Institute of Electrical and Electronics Engineers (IEEE). [More Information]
  • Nusem, E., Matthews, J., Wrigley, C., Bucolo, S. (2013). The challenges of adopting design-led innovative strategies in not for profits the role of consumers, culture and employees. 2013 IEEE-Tsinghua International Design Management Symposium (TIDMS 2013), Piscataway: Institute of Electrical and Electronics Engineers (IEEE). [More Information]
  • Grant, K., Straker, K., Muller, C., Wrigley, C. (2013). The search for individualism: Self-expression through product personalisation. International Journal of Designed Objects, 6(1), 17-29.

2012

  • Matthews, J., Bucolo, S., Wrigley, C. (2012). Challenges and opportunities in the journey of the design-led innovation champions. Leading Innovation Through Design: The DMI 2012 International Research Conference, Boston: Design Management Institute.
  • Bucolo, S., Wrigley, C., Matthews, J. (2012). Gaps in organizational leadership: Linking strategic and operational activities through design-led propositions. Design Management Journal, 7(1), 18-28. [More Information]
  • Gomez, R., Wrigley, C. (2012). Teaching design and emotion in the foundation year: An industrial design approach. 8th International Conference on Design and Emotion: Out of Control, London.
  • Pozzey, E., Wrigley, C., Bucolo, S. (2012). Unpacking the opportunities for change within a family owned manufacturing SME: a design led innovation case study. Leading Innovation Through Design: The DMI 2012 International Research Conference, Boston: Design Management Institute.
  • Bucolo, S., Wrigley, C. (2012). Using a design led approach to emotional business modelling. Leading Innovation Through Design: The DMI 2012 International Research Conference, Boston: Design Management Institute.

2011

  • Wrigley, C., Bucolo, S. (2011). Teaching design led innovation: The future of industrial design. Design Principles and Practices, 5(2), 231-239.

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