We're committed to keeping our students, staff and visitors safe.
If your life is being threatened, or if someone is seriously ill or injured, or if you just witnessed a serious incident dial triple zero (000) for emergency services (fire/ambulance/police).
1. Warn anyone in immediate danger
2. Contain or manage the situation, if safe to do so
3. Raise the alarm by activating a 'Break Glass' alarm
4. Evacuate via your closest safe exit
5. Call emergency services on triple zero (000) and Campus Security on 9351-3333
Campus Security is available 24 hours a day to assist with handling an emergency or if you're feeling unsafe on campus. Our security officers are certified to perform first aid and their vehicles are equipped with automated external defibrillators (AED).
Our security officers wear distinctive uniforms that are easy to identify and we encourage you to approach them if you need assistance.
A number of emergency help points are located across the Camperdown/Darlington Campus and can be found on our maps under 'Amenities'. These help points provide a direct link to Campus Security.
You can also reach security via 1800 SYD HLP (1800 793 457)
If you have witnessed or been involved in a critical incident, whether on or off campus, and would like to talk to a counsellor:
Students should contact the University’s Counselling and Psychological Services on 8627 8433 or 8627 8437 (9am to 5pm, Monday to Friday).
Staff should contact the Employee Assistance Program on 1300 360 364 (24 hours a day).
If you need to report an incident of sexual harassment or assault, or make a complaint about misconduct, call our confidential helpline, 1800 SYD HLP (1800 793 457). This service can also connect you with other University support services during business hours (9am - 5pm) and 24-hour external help from the NSW Rape Crisis Centre.
Familiarise yourself with the University's basic emergency procedures to stay safe on campus.
In some situations you may be required to evacuate. All University staff, students and visitors are required to respond to emergency alarms and follow instructions.
You will be notified of an emergency lockdown by emergency services, security or University emergency responders via building announcements or other mechanisms. These procedures are implemented to ensure building occupants are protected from external threats, e.g. severe storms or civil disturbance.
If a person is seriously ill or injured don't hesitate to call triple zero (000) and ask for an ambulance.
AEDs are easy to use. They guide users with step-by-step instructions using visual and voice prompts. Our AEDs will verbally request the responder to press the flashing shock button. AEDs won’t deliver a shock unless a shockable heart rhythm is detected.
An AED should be applied as soon as possible. CPR should be administered while the AED is being retrieved.
AEDs are safe to use – just “Don’t Touch Patient” during shock delivery, as instructed by the voice prompt.
Hazardous materials include chemicals, biological materials and radioactive substances in all forms. Staff and students working with hazardous materials are required to plan for emergencies including the need to stop work quickly and respond to spills or an uncontrolled release. Refer to the Safety Data Sheet (SDS) for specific hazard information.
General spill procedures
If the incident can be managed locally
If emergency services assistance is required
Many of the University's buildings are serviced by natural gas. This natural gas can be detected by odour.
Natural gas will quickly dissipate in naturally ventilated areas and poses a limited risk of fire or explosion. Despite this, avoid the use of mobile phones (which can be a potential ignition source) in the immediate area.
Gas leak detected OUTSIDE a building
Gas leak detected INSIDE a building
Bomb threats are usually received via a telephone call. If you receive a bomb threat:
The incidence of violence on the University's campuses is generally lower than that experienced in the general community.
Feel threatened or afraid
Abusive phone call
Aggressive or potentially violent person
Armed hold-up or intruder
If you witness an aggressive confrontation on campus, call Campus Security (9351 3333) immediately.
Do not challenge anyone acting aggressively, and avoid situations where you may be isolated from assistance. If someone responds aggressively to the standard challenge, withdraw from the situation and call Campus Security (9351 3333).
In the event of a threat or attack with a weapon:
When safe, advise (tell) the police of your situation by dialing Triple Zero (000).
For more detailed information refer to the Australia-New Zealand Counter-Terrorism Committee - Active Armed Offender Guidelines for Crowded Places.
Familiarise yourself with the University’s standard emergency response procedures and the emergency exits, safe exit paths and assembly areas for various teaching spaces. In the event of an alarm activation:
If you've lost an item, contact Campus Assist on 9351 7838. If you find an item, please hand it to the closest Campus Assist desk or Security officer or report lost property online. Find out where our lost property collection points are.
If you notice a maintenance or work health and safety issue, contact Campus Assist on 1300 CAMPUS (1300 226 787) or visit your nearest Campus Assist precinct office:
Campus Assist Precinct Office
Campus Assist Head Office
Ground floor (main foyer)
Services Building, 22 Codrington Street