Project Quality Management offers a specific, succinct, step-by-step project quality management process. It offers an immediate hands-on capability to improve project implementation and customer satisfaction in any project domain and will help maintain cost and schedule constraints to ensure a quality project. This unit introduces tools and techniques that implement the general methods defined in A Guide to the Project Management Body of Knowledge-Third Edition (PMBOK) published by the Project Management Institute (PMI), and augment those methods with more detailed, hands-on procedures that have been proven through actual practice. This unit is aimed at providing students an explicit step-by-step quality management process, along with a coherent set of quality tools organised and explained according to their application within this process that can be applied immediately in any project context. It further introduces a Wheel of Quality that codifies in one complete image the contributing elements of contemporary quality management. It also help in understanding the process for establishing a new quality tool, the pillar diagram, that provides a needed capability to identify root causes of undesirable effects.
Lectures, Laboratories, Tutorials
Through semester assessment (100%)