Production and operations management designs, operates, and improves the processes and systems through which products are made and delivered. Firms can improve their productivity and gain competitive advantage through effective and innovative production and operations management. This unit offers a thorough examination of various production and operations management concepts from a supply chain perspective. The key teaching topics include operations planning hierarchy, resource management, capacity planning, quality management, retail operations, sustainable/green operations, and reverse logistics. Students learn about the successful production and operations management practices that have helped organisations improve the efficiency and effectiveness of their supply chains and create competitive advantage.
8 x 3hr lectures, 4x 3hr tutorials
individual quiz 1 (15%); individual quiz 2 (15%); case study report (30%); final exam (40%)