The need to track and facilitate the sharing of the core knowledge resources in contemporary organisations is widely recognised. This course will provide a comprehensive introduction to the area of Knowledge Management (KM) from both technological and organisational perspectives. We will review and discuss a range of published papers, case studies, and other publications that deal with a range of important KM-related topics. One of the key knowledge management technologies, Business Intelligence Systems, will be covered in detail. It will also include hands-on work using the BI (Online Analytical Processing- OLAP) tool, COGNOS. Some of the main themes to be covered will include: KM- Conceptual Foundations; Taxonomies of organizational knowledge and KM mechanisms; Case/Field Studies of KM Initiatives; Data Warehousing and OLAP/Business Analytics; Data, text, and web mining; Social media,crowdsourcing, and KM; Big data and actionable knowledge.
Through semester assessment (100%)
An undergraduate degree in Computer Science or Information Systems. Good grasp of database technologies and the role of information systems in organisations.