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Refund policy

The refund policy for the ELMP program

How to get a refund from the John Grill Centre for Project Leadership.

Program Fees Refund Policy

1. Withdrawal of Offer and/or Failure to Meet a Condition of Enrolment

Subject to clauses 2 and 3 below, the University may, in its sole discretion, provide a full or partial refund of the Program Fees (tuition fees and accommodation fees), where:

  • an offer of participation in the Program is withdrawn and/or cancelled; and/or
  • a Participant failed to meet a condition required for enrolment to the Program

2. Refund of Tuition Fees before Commencement of the Program

Subject to clause 5 below, unless a Participant and/or Sponsor notifies the University in writing prior to the commencement of the Program that the Participant is unable to commence the Program, the Sponsor will remain liable for 20% of the full tuition fees.

2.1. Refund of Residential Fees (accommodation, meals, ground transport) before Commencement of the Program

Subject to clause 5 below, if a Participant is unable to commence the Program, the Sponsor will remain liable for the full residential fees of Block 1. Refunds are made based on individual circumstances and negotiations with the venue.

3. Refund of Tuition Fees after Commencement of Program

Subject to clause 5 below, if a Participant is not able to complete the Program, including (but not limited to): a failure to meet the progression requirements of the Program as provided for by the University and withdraws from the Program, and/or for any other reason, the Sponsor is not entitled to a refund of the Tuition Fees.

3.1. Refund of Residential Fees after Commencement of the Program

Subject to clause 5 below, if a Participant is unable to complete the Program including (but not limited to): a failure to meet the progression requirements of the Program as provided for by the University and withdraws from the Program, and/or for any other reason, the Sponsor is not entitled to a refund of the Residential Fees.

4. Cancellation or otherwise of the Program

If the Program is cancelled for whatever reason by the University prior to its commencement, the University must provide the Sponsor with a full refund of the Program Fees.  Alternatively, the Sponsor can elect for the University to retain the Program Fees and provide it with a credit for its future participants in the Program.  

The University is not liable for any losses, damages, and/or costs or expenses that the Participant and/or Sponsor may suffer because of the University’s cancellation of the Program.

5. Extenuating Circumstances

If there are extenuating circumstances (for example, illness or death) why a Participant is unable to participate in the Program (either before or after its commencement), the University reserves the right to determine in its sole discretion whether the Sponsor is entitled to a full or partial refund of the Program Fees. The Participant and Sponsor agree that the University may ask for any documentation that it reasonably requires (including a statutory declaration) in order to make an assessment of the Participant’s circumstances.

6. Participant leaves Sponsor’s employment

Subject to clauses 2 and 5, the Sponsor remains liable to the University for the payment of the Program Fees despite the Participant leaving the employment of the Sponsor either before or after commencement of the Program.  The University will not refund the Sponsor for the Program Fees; however will credit it for its future participants in the Program.

7. Definitions

Program fees is the overall term for tuition fees and accommodations fees.

Tuition fees include all tuition, executive coaching and course materials.

Residential fees include all meal, group ground transportation and accommodation costs during residential weeks. Accommodation before, between or after residential weeks is not included in these fees.