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Australian Infrastructure Dialogue 2017

Customer-led infrastructure: inspiring Australia’s future direction

100 Australian infrastructure decision makers discuss Australia's future direction.

This year's Australian Infrastructure Dialogue was brought to you by the John Grill Centre’s Better Infrastructure Initiative, in conjunction with our leadership partners, National Australia Bank and Transport for NSW.

Convening a high-powered invitation-only Dialogue for 100 leaders and experts, provided the right context for a unique and purposeful conversation on Customer Stewardship, its importance and what they’re doing about it.

Despite the challenges we face in Australia, the nation continues to be respected internationally for its ability to do infrastructure well. There is a clear responsibility to ensure Australia remains at the forefront of reform and shaping the next frontier of change to build further on our achievements.

The role of the customer, their satisfaction and trust with infrastructure is increasingly becoming centre stage. Knowing who the customer is, what they expect and how to please them is evolving in a highly dynamic environment that is rich in challenges and opportunities.

Our keynote speakers

It was our privilege to listen to the experience and words of wisdom from our three keynote speakers; Sir David Higgins, Dr Ken Henry AC and Tony Braxton-Smith.

Major projects, technology and the infrastructure markets

Sir David Higgins
Chairman, High Speed Rail Two (HS2)

Restoring confidence in Australia’s infrastructure markets

Dr Ken Henry AC
Chairman, National Australia Bank

Approaching technology disruption with a break through customer mindset

Tony Braxton-Smith
Deputy Secretary, Customer Service, Transport for NSW

Our fireside chat and panels

Fireside chat

Garry Bowditch, alongside Hugh Wehby, Sydney Airport and Kim Clarke, EnergyAustralia discussed what 2030 holds in store for infrastructure's customer stewardship excellence. Both organisations were among this year's customer stewardship exemplars.

The Australian Infrastructure Dialogue convened two panels

  • Australia's 2017 customer-led infrastructure exemplars
  • Infrastructure investor perspective on customers, investing and technology

This year's eight customer stewardship exemplars were chosen through their experience, innovations and leadership in their respective areas. The exemplar panel included Rachel Wheeler, Transport for NSW, Peter Keyte, Port of Brisbane, Chris Jackson, Transurban and Charlie Littlefair, South East Water.

Graphically recorded Dialogue

Graphical summary of Garry Bowditch's session

Graphical summary of Garry Bowditch's session

Garry Bowditch's session and launch of Policy Outlook Paper no. 4

To view a larger version, select the image. 

Graphical summary of the fireside chat.

Graphical summary of the fireside chat.

Fireside chat: What does customer stewardship excellence for infrastructure look like in 2030?

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Graphical summary of panel discussion on 'Australia's  customer-led infrastructure exemplars'

Graphical summary of panel discussion on 'Australia's  customer-led infrastructure exemplars'

Panel: Australia's customer-led infrastructure exemplars

To view a larger version, select the image.

Graphical summary of panel discussion on 'Infrastructure investor perspective on customers, investing and technology'

Graphical summary of panel discussion on 'Infrastructure investor perspective on customers, investing and technology'

Panel: Infrastructure investor perspective on customers, investing and technology

To view a larger version, select the image.

Graphic artwork and facilitation by Alexwisman.com

Australian Infrastructure Dialogue 2017 partners

Australian Infrastructure Dialogue partners
A mark of distinction for successful infrastructure is that it delivers far more profound benefits than just good customer service.
Garry Bowditch