100 Australian infrastructure decision makers discuss Australia's future direction.
The 2018 Australian Infrastructure Dialogue was brought to you by the John Grill Centre’s Better Infrastructure Initiative, in conjunction with our leadership partners, National Australia Bank and Transport for NSW.
The event was fully booked with the highest and most diverse representation from industry achieved so far from all Australian Infrastructure Dialogues the Better Infrastructure Initiative has convened in the last three years. We had strong support from CEOs, industry leadership and regulators on Customer Stewardship in Infrastructure.
This year's Dialogue further delved into 'customer stewardship' and its practice. Through the collective experience and insight of our five keynote speakers, fireside chat and three panels we examined what good practice looks like, the pivotal role the customer plays in infrastructure and how government and industry can make inroads to unlocking community trust and investor.
The Hon. Melinda Pavey, MP
Minister for Roads, Maritime and Freight, Parliament of NSW
Chief Executive Officer, IFM Investors
Chief Executive Officer, Sydney Airport
Group Executive Customer, Transurban
'Where does the buck stop in earning customer trust in infrastructure'
Garry Bowditch challenged the fireside chat members with questions relating to their respective experience as customers and how their insights could be applied as lessons learned in earning customer trust. The fireside members comprised of Cristina Cifuentes, ACCC alongside Brett Himbury, IFM Investors and Roy Cummins, Port of Brisbane.
Investors as enablers of customer stewardship and trust in infrastructure
This panel was chaired by the Centre’s own Gordon Noble – Principal Advisor, Better Infrastructure Initiative.
Customer Stewardship Exemplars 2018
This year's ten customer stewardship exemplars were chosen through their experience, innovations, leadership in their respective areas and shared a vision for infrastructure’s future - in partnership with customers and stakeholders.
Engendering community trust
Panellists focused on trust issues nationally and globally and brought their valuable insights experience with trust in the industry and interesting issues that arise. Full panel was made up with: Jo Osorio, Edelman Australia, Kristine Cooney, Transurban, Matthew Vane-Tempest, Transport for NSW and Sally Fielke, Sydney Airport.