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2018 Customer Stewardship Exemplars

Reflecting the spirit of industry collaboration
The Better Infrastructure Initiative identified ten industry exemplars that share a vision for infrastructure’s future - in partnership with customers and stakeholders.

Exemplars 2018

South Wharf precinct development is a customer centred expansion to an existing PPP that focuses on place making, new business and investment and long term jobs for global city Melbourne.

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Extreme higher temperatures make airports more expensive and less attractive destinations, until a unique collaboration may have found a way to fix what was previously thought unfixable.

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Thirteen years of experience has emboldened PPP concession holder Civic Nexus to go above and beyond the contract to make sure right long term outcome is secured for the city, its citizens and investors.

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New Zealand’s largest transport project sets global benchmark for its customer stewardship approach to integrating indigenous culture into design, delivery of this city transforming endeavour.

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Brisbane Airport is creating a gigabit precinct to thrust Brisbane and Queensland economy forward.

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Water is for living well and must be invested in responsibly and that is why Sydney Water has developed, an economically and transparent mechanism to do just that.

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People want more from their transport system, that’s why data, technology and focus on pilots and trials like on-demand public transport is key to living up to high expectations.

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Master planning, consultation and early adoption of cutting edge technology are a potent mix for ensuring readiness for future. Enabling better regulation so Sydney’s two airports can be greater than sum of its parts is next frontier.

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Working beyond the port gate will not only deliver Brisbane a healthier river but makes for better business and more capital to invest in new facilities like a cruise ship terminal.

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Bitumen and cars are important, but enabling customers with  Trip Compare helps make them informed and empowered to get the best value for money from their tolls.

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