When we receive your complaint, we will follow the process outlined on the complaints process page. We will provide you with your case reference number and details of your Case Manager, once appointed, so you can contact them to discuss your case if needed.
You can withdraw your complaint at any time by notifying us. You should be aware that we may need to proceed in certain circumstances even if you have withdrawn your complaint.
When you receive your written report on the outcome of your assessment or investigation, we will also include information about any right that you have to appeal the decision. Appeals can be made where you believe there has been a failure in due process, as outlined in clause 14 of the Student Complaints Procedures 2015 (pdf, 106KB).
If you are eligible and would like to appeal, you can contact the Student Affairs Unit within 10 days of being notified of the outcome of your complaint.
Depending on the nature of your complaint, you may also choose to contact a relevant external agency for advice or assistance, such as the NSW Civil & Administrative Tribunal, NSW Ombudsman or the Australian Human Rights Commission.