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SydPay
- Overview
- Top up and check your balance
- How to use SydPay
- SydPay terms and conditions
- Help and support
SydPay terms and conditions
SydPay terms and conditions are also available in print, near to self-service SydPay kiosks.
These terms and conditions apply to both students and guest users.
About SydPay
- “SydPay” is a facility for paying the University of Sydney for select goods and services where SydPay is accepted. A reference to us, we or our in these SydPay terms and conditions is a reference to the University of Sydney.
- By loading value onto or making purchases using SydPay you agree to be bound by these SydPay terms and conditions – if you do not agree, do not use SydPay. We may update these SydPay terms and conditions from time to time by publishing those new terms and conditions on this website. If we make changes that we think will have a material adverse effect on you, we will take reasonable measures to notify you, for example by including notices on this website, select service desks or self-service kiosks. If you do not agree to changes to the SydPay terms and conditions, you must stop using SydPay and cancel your account. If you can demonstrate that any change which we have made to these SydPay terms and conditions has or will have a material adverse effect on you, you may apply for a refund within a reasonable period after we have made this change under clauses 19 and 20 below. It is your responsibility to regularly check this website for changes to these SydPay terms and conditions.
- SydPay cards: Your SydPay account is accessed using a SydPay card – this will be either your student card (in the case of student SydPay), or a guest card (in the case of guest SydPay).
- SydPay passwords: Your UniKey username and password is used for student SydPay. For guest SydPay your username and password will be supplied on your guest card. Some transactions may be performed without a card, using your username and password.
Applying for SydPay and topping up
- Adding funds to a SydPay account is known as ‘topping up’.
- Student SydPay: To access student SydPay, you must be an enrolled student of the University of Sydney and hold a valid student card and a valid University of Sydney email address. You may also need to encode your student card – refer to this website for details. Student SydPay can be topped up using the SydPay website or at select service desks or self-service kiosks.
- Guest SydPay: Guest SydPay cards are available from select service desks or self-service kiosks on our campuses. A $2 fee applies to all guest SydPay cards. The minimum initial charge for a guest SydPay card is $5, which will include the $2 fee and a $3 top up. Guest SydPay can only be topped up at select service desks or self-service kiosks.
- A minimum top up amount of $5 applies for both students and guests.
- VISA or MasterCard can be used to top up SydPay using the SydPay website. Self-service kiosks and select service desks may accept VISA, MasterCard and EFTPOS payments. Cash is not accepted.
- We may make available other ways of topping up your SydPay account – see this website for details.
- You are responsible for ensuring that you top up sufficient funds into your SydPay account before you make a purchase – a purchase might be rejected if you have insufficient funds. If on any day your SydPay account has a negative balance you must ensure that your account is returned to a positive balance immediately. We may take action that we consider appropriate to ensure that this happens, including suspending your SydPay account if you have a negative balance.
- If your SydPay account is topped up with a credit card and that transaction is subsequently charged back, you agree that we will debit the amount charged back to your SydPay account. If this results in a negative balance you must ensure your account is returned to a positive balance in accordance with clause 11.
- You are responsible for all purchases made using SydPay, and you authorise us to deduct from your SydPay balance the value of any purchases made using your SydPay account, and any fees or other charges incurred, as and when they are due.
- The maximum value of any single purchase made using SydPay is $75 except for Design Modelling and Fabrication Lab transactions at the Sydney School of Architecture, Design and Planning.
- The maximum balance of a SydPay account is $300 at any one time. If your account exceeds this limit, we may take steps including locking your SydPay account. If your SydPay account is locked, please contact Campus Cards to discuss reducing your SydPay balance.
- Your SydPay account may feature multiple virtual purses which may be reserved for dedicated uses (for example, a purse for printing and copying can only be used to pay for printing and copying).
- You may not transfer balances between virtual purses.
- You may not transfer amounts on your SydPay account to another SydPay account.
Refunds
- No refunds are available for SydPay, except:
- to the extent we are required to give refunds under laws that cannot be lawfully excluded or limited;
- in accordance with clause 2 of these SydPay terms and conditions; or
- in exceptional circumstances – we will only accept a request for a refund on this basis for refund amounts greater than $25.
- Please contact sydpay.refunds@sydney.edu.au for further information regarding SydPay refunds. If your request for a refund is accepted, amounts will be refunded to the payment method used to top up your SydPay account (so, for example, if your SydPay was topped up using a credit card, the refund will be made to that credit card). If this is not possible we may at our discretion make a refund using alternative means.
Credits
- We may issue credits to your SydPay account, for example if you are allocated a print allowance by a faculty or school. Credits are allocated, and remain in your SydPay account at our absolute discretion – we may cancel credits at any time and without notice. Credits may be allocated to particular virtual purses and may be limited to particular uses. It is your responsibility to monitor availability of credits on your account through the SydPay website. Refunds will only be given for money topped up into your SydPay account – no refund will be given for, and we will not be liable to you for, credits applied to your account.
Security and lost or stolen cards
- You must keep your SydPay card and SydPay password safe and secure at all times – you should treat them as you would treat cash.
- It is not possible to deactivate a guest SydPay card or lock a guest SydPay account – if your SydPay guest card is lost or stolen, then any person will be able to use it and you will not be entitled to a refund.
- We cannot prevent unauthorised use of your student SydPay card or student SydPay account until you deactivate the card or lock the account, and you are responsible for all use of your student SydPay card and account.
- If you have any security concerns about your student SydPay card (including if it has been lost or stolen) you must immediately deactivate your student SydPay card using the SydPay website, or by visiting the Student Centre (in person) or the ICT Helpdesk (by phone).
- If you have any security concerns about your student SydPay account (including if you think another person knows your password or has accessed your account), you must immediately change your UniKey password using the University of Sydney website and/or lock your SydPay account by visiting Campus Cards (in person) or the ICT Helpdesk (by phone).
- If your student card has been lost, stolen or damaged and you require a replacement card, you may request a new student card and link your SydPay account to that card. A fee applies for the replacement of a student card.
Your use of SydPay
- SydPay cards remain our property, and we may inspect, de-activate or take possession of a card or require its return at our discretion without notice at any time. You must take proper care of your SydPay card, and avoid damaging it. You must not misuse, alter, tamper with or deface SydPay cards or alter, remove or replace any trademarks or artwork on the card. You may only use the SydPay cards with our card readers, and must not use other cards in our card readers. You must comply with all laws and regulations applicable to your use of SydPay.
- You must not use any damaged or faulty SydPay card – you must notify the Student Centre as soon as possible.
- You must not sell, or offer to sell, your SydPay account or access to your SydPay account, or make payments using your SydPay account for another person for a price.
- You must not modify, adapt, translate, disassemble, decompile, reverse engineer, create derivative works of, copy or read, obtain or attempt to discover by any means, any software or data contained on the SydPay card or other software or data forming part of the SydPay system.
Privacy
- We will collect information about your use of SydPay (including information about value loaded into your SydPay account and purchases made using SydPay) for purposes including providing, managing and improving SydPay and to supply goods and services purchased using SydPay. For student SydPay, this information is linked to your identity (we do not collect your name for guest SydPay). Information may be disclosed to third parties for those purposes, including technology service providers (who may be located in Singapore), suppliers of goods and services, and payment processors and banks. We will handle personal information that we collect in relation to SydPay in accordance with our Privacy Policy and Privacy Management Plan, available at sydney.edu.au/privacy-statement.html. By using SydPay, you consent to our collection and disclosure of your personal information in accordance with the Privacy Policy and relevant legislation relating to personal information and privacy.
Cancellation and expiry
- You may cancel your SydPay account at any time by contacting the Student Centre.
- Subject to clause 41, we may lock or cancel your SydPay account if we are satisfied that it is lost, stolen, damaged or faulty, or if you have not complied with any of the provisions of these SydPay terms and conditions.
- Your Student SydPay account will expire six (6) months after your enrolment as a student at the University of Sydney ends or after two (2) years of inactivity (whichever occurs first).
- Your guest SydPay account will expire after twelve (12) months of inactivity
- “Inactive” means that you have not loaded any value onto your SydPay account or used your SydPay account.
- Unless a refund is granted under clauses 19 and 20 above, funds remaining in an expired or cancelled SydPay account will be donated to a charitable cause nominated by us.
- It is important that you use all of the funds that have been loaded on to your SydPay account before it expires or is cancelled.
Liability
- All express or implied guarantees, warranties, representations not contained in these SydPay terms and conditions are excluded to the extent permitted by law. We do not guarantee that the SydPay system will operate without interruption or delay, or that we will be able to perform our obligations within particular timeframes.
- Nothing in these SydPay terms and conditions excludes anything imposed by any legislation, such as under the Australian Consumer Law, which cannot be lawfully excluded or limited. To the extent permitted by law, our liability under such a term is limited to our choice of one or more of the following:
- in the case of goods, the replacement or repair of the goods, the supply of equivalent goods or payment of the cost of replacing the goods or of acquiring equivalent goods; or
- in the case of services, the supplying of the services again, or the payment of the cost of having the services supplied again.
- Except for such liability, and to the extent permitted by law:
- our maximum total liability to you for any and all claims under or in connection with SydPay, these SydPay terms and conditions, the SydPay website or any other aspect of the SydPay system is limited to $300; and
- we are not liable in any circumstances for special, indirect, consequential, incidental or punitive damages or damages for loss of profits, revenue, goodwill or anticipated savings.
- These exclusions and limitations apply regardless of the cause of action or source of the relevant liability (including negligence), and whether based on fundamental breach of contract or otherwise, and whether or not the relevant loss or damage was reasonably foreseeable.
- Our liability is reduced to the extent that the relevant loss or liability is caused or contributed to by you or a third party.
- We are not responsible or liable for events or circumstances beyond our reasonable control.
General
- These SydPay terms and conditions are governed by the laws of New South Wales. You and we submit to the exclusive jurisdiction of the courts of New South Wales. If any part of these SydPay terms and conditions is invalid or unenforceable, that portion is to be read down or severed to the extent necessary without affecting the validity or enforceability of remaining provisions. The words "including", "such as", "for example" and similar expressions are not words of limitation. In the absence of manifest error, our records are conclusive. The headings used in these SydPay terms and conditions are for convenience of reference only and are not to affect the construction of these terms, or to be taken into consideration in interpreting these terms.
- We may terminate all or part of SydPay, including cancelling all or particular groups of SydPay accounts. Before we do so, we may take steps that we consider reasonable to reduce the adverse impact of termination on SydPay account holders, which may include (without limitation) one or more of the following:
- providing a reasonable opportunity to use your outstanding balance;
- providing a reasonable opportunity to transfer that balance to an alternative facility; and/or
- providing a reasonable opportunity to apply for a refund.
- We may assign, novate or otherwise deal with all or any part of our rights, remedies, powers or obligations under these SydPay terms and conditions to a third party without your consent in any circumstance, for example without limitation, if a third party will operate SydPay. You may not assign, sublicense or otherwise deal with any of your rights under these SydPay terms and conditions.
Contacting us
- For enquiries or feedback, contact sydpay.refunds@sydney.edu.au.
Last updated: 30 September 2024
