This unit provides a comprehensive exploration of the designing organisational Customer and Service Experiences (CX) using Agile UX. Students learn the fundamental CX methods, concepts and techniques necessary to design useful, functional and engaging mobile and Customer and Service experiences. The unit builds from core theories and concepts to a project-based CX implementation. The unit uses design thinking and Agile project management to provide an innovative learning experience. The unit requires a hands-on approach to understanding how to implement a modern design lead Customer and Service experience in dynamic and transforming organisations.
Unit details and rules
Academic unit | Business Information Systems |
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Credit points | 12 |
Prerequisites
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Students must meet the entry requirements for the Bachelor of Advanced Studies (Advanced Coursework), including completion of a pass undergraduate degree and a major in a business subject area |
Corequisites
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None |
Prohibitions
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INFS3080 |
Assumed knowledge
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Basic project management, agile project techniques |
Available to study abroad and exchange students | No |
Teaching staff
Coordinator | Mike Seymour, mike.seymour@sydney.edu.au |
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Lecturer(s) | Mike Seymour, mike.seymour@sydney.edu.au |