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Frequently Asked Questions


Can my Student Campus Card be reloaded from overseas?

You can reload your Student Campus Card instantly online from almost anywhere in the world using the ANZ Student Campus Card Online Load facility.

All that is required to use this facility are:

  • The 16 digit card number of an activated Student Campus Card
  • A Visa* or Mastercard*

It is now even easier for family and friends, including those in remote locations and overseas, to securely and instantly send funds to you online.

*Fees apply, please see ANZ Student Campus Card Online Load website for information.

What is a Student Campus Card?

Your University of Sydney Student Campus Card is your University ID card. You need to carry your Student Campus Card with you at all times while you are on campus and display it when you sit formal examinations.

Why do I need a Student Campus Card?

Your Student Campus Card serves to identify you as a student of this University.

You can also use it for:

  • travel concessions (subject to eligibility)
  • borrowing library books
  • student discounts
  • after-hours access to buildings (with relevant faculty staff approval).

How do I get my Student Campus Card?

For most students, your card will be mailed to you though some may need to visit the Campus Card Centre to collect it in person.

A full list of processes for all students is available at 'How do I get my card'.

What do I do if I damage my Student Campus Card?

If your card is damaged, you can have a new card issued by the Campus Card Centre on presentation of your old card. You will need to provide photo identification such as driver licence or passport. A fee of $25 may apply for replacement of a damaged card.

What do I do if my Student Campus Card has been lost, stolen or I change my name?

If your card is lost and stolen and you have activated the Visa prepaid payment functionality, contact ANZ Customer Service on 1800 773 720 immediately at which time a block will be placed on your card to prevent it from being used fraudulently.

You can to obtain a replacement card from the Campus Card Centre by completing the Replacement Student Campus Card form. This form is available from the Campus Card Centre. You will also need to provide photo identification (passport, driver licence or NSW photo card).

The cost of replacing your Student Campus Card is $25. If you are eligible for a replacement travel concession, replacement travel concession forms are available at the Campus Card Centre. The form requires endorsement by the Campus Card Centre and $27 is payable to the Passes & Concessions Office at the below address:

In person
Passes & Concessions Counter
Rail Information Centre
Grand Concourse
Central Railway Station, Sydney
Monday to Friday, 8.30am to 4.pm
(cash, EFTPOS and credit cards accepted)

By mail
Passes & Concessions Office
Locked Bag 5085
Parramatta NSW 2124
(cheque/money order/credit card)

Change of name
If you require a replacement card due to a change in name, please ensure your details have been changed at the Student Centre before visiting the Campus Card Centre.
You will need to bring identification or documentation that confirms the change of name. There is no fee involved for these replacements.

Am I eligible for a travel concession?

You are advised to visit the NSW Transport and Infrastructure website for any pass concession entitlement enquiries or concerns. The Campus Card Centre acts as an agent for the Department of Transport and Infrastructure and is required to follow the eligibility criteria set by them when issuing a travel concession. If you are eligible to receive a travel concession on your Student Campus Card, please visit the Campus Card Centre.

Why is there a Visa and ANZ logo on my card and what is the Visa prepaid payment functionality?

The Student Campus Card offers a reloadable, prepaid Visa function, powered by ANZ.

Activating this function is optional.

Activating this payment functionality allows you to load your own money onto your Student Campus Card so you can use it as an alternative to cash. Funds must be loaded on to the card before it can be used. The card functions as a debit card so any attempt to use the card with no money on it or to overdraw the card will be declined.

You are then able to shop anywhere in the world where Visa is accepted electronically.

Will I automatically have access to the Visa prepaid payment functionality?

Every University of Sydney student has access to the Visa prepaid payment functionality. You will have to activate it, however, before you can use it.

For more information on activation, please visit Visa prepaid payment activation.

Is the Visa prepaid payment functionality optional?

Yes. This function is optional and will only be initiated if you activate the card at Visa prepaid payment activation.

Not activating this function will not impact on the primary purpose of your card.

What do I do if I don’t want the Visa prepaid payment functionality on my Student Campus Card?

You don’t have to do a thing. While the functionality is always available to you, it will not be initiated until you activate it. You are free to activate it any time.

What do I do if I want a Student Campus Card without the Visa or ANZ logos and without the Visa prepaid payment function?

Whether or not you have activated the optional Visa prepaid payment functionality, your Student Campus Card will automatically display both Visa and ANZ logos. You can request a new card without these logos at any time using the Non Financial Student Card application process.

Once completed, this Non Financial Student Card application form can be faxed or emailed it to the Campus Card Centre.

A Campus Card Centre officer will contact you when your card is ready for collection (2 to 3 working days).

Please bring your original card with you when you collect your new card. You must return your original card before your replacement card will be issued.

What do I do if I have activated the Visa prepaid payment functionality on my card but now wish to opt out?

If you activate this function and then change your mind, you can obtain a Non Financial Student at any time by completing the Non Financial Student Card application process.

Please complete this Non Financial Student Card application form and fax or email it to the Campus Card Centre.

A Campus Card Centre officer will contact you when your card is ready for collection (2 to 3 working days).

Please bring your original card with you when you collect your new card. You must return your original card before your replacement card will be issued.

You must ensure that any available funds on the card are withdrawn and your card has a nil balance before returning it for replacement.

Download the Non Financial Student Card application form (PDF 160K).

What do I do if I have detailed questions about the Visa prepaid payment functionality on my card?

Visit Visa prepaid payment activation to be directed to the ANZ website where you will find answers to frequently asked questions specific to the Visa prepaid payment functionality on your Student Campus Card.