Individual counselling

CAPS counsellors are trained to provide effective evidence-based interventions to help students build strengths, improve well-being and achieve academic success. Individual counselling is free, confidential and available to all currently enrolled undergraduate and postgraduate students of the University of Sydney.

We offer three types of individual appointments and are open from 9am-5pm, Monday to Friday. To attend any of these sessions either contact us to book an appointment or you are welcome to drop-in to CAPS and check if there are any available appointments on the day. CAPS locations are also available on the Contact us page.

Face-to-face counselling (50 minutes)

If you’re struggling emotionally and are seeking ongoing counselling, this could be the best option for you. CAPS psychological interventions are based on recognised best psychological practice. You and your counsellor will discuss the most helpful way of achieving your goals and develop an intervention plan.

Mental health emergencies

If you are experiencing an urgent mental health concern please come straight to the CAPS office. Reception staff will ask a counsellor to see you as a clinic emergency. This service is only available during working hours.

For after hours emergencies and further information please see our page on crisis information.

Learning Analytics Lab

Learning Analytic Labs are individual one-off sessions that will assist you with examining how factors such as your personality and individual learning style may be effecting your motivation and engagement with your studies. In addition, you will have the opportunity to learn new skills to assist you to re-engage and to develop a personal development plan to get you back on track.

Remote Campus Web Counselling

We understand that getting to Camperdown from remote campuses can be difficult. As such, CAPS now provides web counselling using the secure Jabber software to students on select remote campuses. Sessions are provided as per the normal individual face-to-face sessions listed above. At present, CAPS has extended this service to students at Camden, Dubbo and Cumberland campus. Contact CAPS reception to make an appointment.

Appointment cancellations and changes

You are welcome to phone and change your appointment(s). However, due to the high demand for appointments – especially during peak periods of semester – we ask that you give a day's notice if you want to change or cancel your session so that other students can make use of that time slot. Find out how to contact us here.

Confidentiality and information storage

Our counsellors are registered psychologists and follow the codes of ethical conduct of the Psychology Board of Australia and the Australian Psychological Society.

Our staff will not discuss your personal information or attendance details with anyone outside of CAPS, unless you have given us your written permission. The only exceptions are when:

  • your counsellor judges that not to disclose information would result in clear danger to yourself or to others
  • reporting of information is required by the law
  • your file is subpoenaed by a court of law.

Counsellors are required to keep records of each counselling session for the purposes of monitoring progress and statistical analysis of our service’s efficacy (e.g. CAPS attendance numbers, average number of sessions and common presentation issues). We will not use your name, contact details or other identifiable data in these statistics.

Your counselling file is kept online at CAPS, and is not connected to your University student file. Only CAPS staff can access your file. We are required under the Health Records and Information Privacy Act 2002 (HRIPA) to keep this file for seven years after the last date of contact. Or, if your were under 18 at the last date of contact, the file must be kept until you are 25 years of age.