P2P Training and Support


Support



Online Training

The Financial Operations and Systems training department have developed and published an online training course for P2P users. The course offers a step by step guide on how to “create a requisition” and how to “create a receipt”.

The online course compliments classroom training and is a practical refresher for P2P users if they get stuck in the middle of a task.

The Online training module can also be viewed by staff who have not taken a P2P class to get a feel for the software and understand how P2P works at the system level.

To view the relevant online training course click on the button below and navigate to ePro 100 Requisitioning and Receipting.

eLearning access

Please note that online training cannot be substituted in place of classroom training. Online training is there to assist users after they have left the classroom.



Support - P2P Operational Stage and Other Related Issues

When a school moves from initial roll-out to operational stage, the established procedure whereby all support issues are channelled through the needs to be followed by Users as it provides an outcome at each stage:-

  • User advises Help Desk (x 16000) of the issue providing as much detail as possible.
  • Help Desk will raise an ITSM call.
  • An email is sent as advice to the person logging the call with an ITSM reference number.
  • Help Desk will assign the call to the appropriate team depending on the type of issue.

Note: As an example, infrastructure issues will go directly to ICT Business Operations team, instead of coming to the functional support team first.

Once an ITSM call is assigned to the Functional Support Team (FOS), it will be assigned to a member of the team. The Support Team will contact you if more details are required during the investigation. When the issue is resolved, the ITSM is re-assigned to the Help Desk who will advise the User.

This procedure will ensure that all issues are properly logged, resolved and an ITSM reference number is provided for follow up and for reporting purposes.