Frequently asked questions

What’s a UniKey?

What should my UniKey look like?

When do I get my UniKey?

Why do I need money/credit on my UniKey account?

I get a UniKey email account?! How? Where?

UniKey password

UniKey transactions


Basic UniKey information

What’s a UniKey?
The term UniKey is the name given to the login ID for your personal University account. Your UniKey account provides you access to the online services and e-facilities provided to Sydney students.

When do I get my UniKey?
Your UniKey account details are received after you have officially enrolled at the University and is included on your confirmation of enrolment letter (not your electronic Confirmation of Enrolment). If you do not receive your UniKey account details on this letter, please contact the ICT Helpdesk on 9351 6000.

Why do I need money/credit on my UniKey account?
You need money on your UniKey account because it is used to track and pay for things like library fines, printing and course notes.

I get a UniKey email account?! How? Where?
Upon enrolment, all students receive a Sydney Mail email account that is accessed using your UniKey and password. Your email address takes the form of your UniKey@uni.sydney.edu.au. You can check your email via the Mail Checker on the MyUni student portal.


UniKey password

What is my UniKey password?
You should have received all your UniKey account details (including the password) on your enrolment confirmation sheet. It will look like a random set of letters and numbers (because it is a randomly generated password), so we suggest you change your password as soon as possible.

I’ve forgotten/lost my UniKey password – what do I do?
If you’re on campus you can visit an ICT Learning Hub in order to get your password reset on the spot. Just remember to bring some photo ID with you.

If you can't come in person, then contact the ICT Helpdesk on +61 2 9351 6000. Your password can be reset over the phone after answering a few security questions.

Can I share my UniKey account with a friend?
No, you should never share your UniKey account details unless you have contacted the ICT Helpdesk and require a new password. This is outlined in the University of Sydney's Information & Communications Resources (ICTR) Policy. If you share your UniKey account details and they are used for malicious activity, this becomes a breach in a University Policy, and further action may be taken.


UniKey account options

What types of services are available on my UniKey account?
Your UniKey account is versatile and allows you to access plenty of free services, as well as activate some paid ones. Using your UniKey account you can:

Can I share my UniKey account with a friend?
No, you should never share your UniKey account details unless you have contacted the ICT Helpdesk and require a new password. This is outlined in the University of Sydney's Information & Communications Resources (ICTR) Policy If you share your UniKey account details and they are used for malicious activity, this becomes a breach in a University Policy, and further action may be taken.


UniKey transactions

What type of transactions can I do with my UniKey?
If you have credit in your account, you can use your UniKey to:

  1. pay library fines,
  2. request a credit card refund,
  3. request a GST invoice with a printable receipt, or
  4. transfer funds between different UniKey accounts.

I need money on my account – how do I add credit or 'recharge' my account?
There are two common ways to 'recharge' or add credit to your UniKey account:

  1. Pay online with a credit card.
    This incurs a $0.25 fee but is the only method that allows online refunds.
  2. Pay in person at the Cashier's Office at the Jane Foss Russell Building.
    Note: You must present your receipt to a staff member at an ICT Learning Hub afterwards

Can I transfer funds from my UniKey account to another UniKey account?
You can transfer funds from your UniKey account to another UniKey account. You may want to do this if you have completed your studies and still have credit in your account.

I made a payment to my UniKey account but I want a refund. What should I do?
If your last payment on your UniKey account was made online using your credit card, you can make a refund request on that same credit card.

If your last payment was not made by credit card, then you will need to visit the Wentworth Learning Hub and fill in a refund form, which you will then need to take to Cashier's Office, located in the Jane Foss Russell Building (next to the Wentworth Building).

Another option may be to transfer your balance to a friend's account.