You are here: ICT Home / Student IT / My UniKey / My UniKey password

My UniKey password

How do I change my UniKey password?

To change your password click here. This page can also be accessed by clicking 'Change my UniKey password' on the menu.

What are the rules for creating an acceptable UniKey password?

Creating a password that is difficult to guess improves the security of your account. Your new UniKey password must:

  1. contain both upper and lower case letters and at least one number
  2. be between six and eight characters
  3. not contain non-English characters, the ampersand character (&) or the 'less than' character (<), and
  4. not be based on an English word or contain your UniKey

When can I start using my new UniKey password?

It will take at least 15 minutes for your new password to be active across systems that synchronise with your UniKey account. You may need to use your previous password if you want to use some systems before this time has passed.

Each time you change your UniKey password you will need to update the password that is stored on any peripheral devices such as your mobile phone in order for your device to synchronise with your Exchange email account. Guides for the iPhone are available on the link below:


Some local applications and web-based systems may not synchronise with your UniKey password and will need to be changed manually by contacting the administrator of that system. More information about systems that require UniKey login is available here.

Back to top

What happens if I have forgotten my password?

If you have forgotten your UniKey password, you can have your password reset over the phone by contacting the ICT Helpdesk on 9351 6000. You will be asked security questions to confirm your identity.

If your account details are not complete or are incorrect then you will not be able to have your password reset over the phone.

Alternatively, you can visit an ICT Access Lab (make sure you bring photo ID) where they will reset your password for you on the spot.

What does 'synchronise my password' mean?

Synchronising your password allows you to ensure that your UniKey password is the same across all different systems and the one password is used if you have multiple UniKey accounts.

You may need to if:

  • you know what your password is but you cannot log into one system when you know your password works for everything else.
  • you have multiple accounts and you know a password for one of your accounts and not the other. Synchronising your password will change the password across all other accounts to the same one as the one that you know.
  • you have just been migrated onto to Exchange system and you need to synchronise your password with that system.


To synchronise your password click here. This page can also be accessed by clicking 'Synchronise my Unikey password' on the menu.

Back to top

What do I do if I try to synchronise my password and it doesn't work?

If you have a secondary UniKey account and you know the password of that account, try to use your second UniKey and password to synchronise across all of your accounts.

If you have tried to synchronise your password several times and receive the message that the UniKey password you entered is incorrect you will need to be issued with a new UniKey password.

To do this you will need to either contact your Master User, request a new password over the phone by contacting the ICT Helpdesk or speak to a staff member at an ICT Learning Hub (make sure you bring photo ID).

Back to top