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Telephone Instructions: Analog Telephones (IQ300)

Automatic callback

If you dial an internal number and it is busy, you can set your phone to automatically callback when the line is free.

  • Press 6 when you hear the busy tone.
  • A fast ring will indicate when the line is free.
  • Pickup handset - the extension number you are calling will ring automatically.
  • Cancel Callback - Lift receiver and press #37#
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Conference calls

It is possible to have yourself and up to 7 other people on a conference call. To do this:

  1. Dial out normally; when they answer, press 3 to hold that person
  2. Press PBX Recall button and dial next number, press 3 again
  3. Continue this process till you have all callers on the line, then begin conversation

When you have the last person on the line, DO NOT press 3 – just begin conversation.

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Diverting your phone

Divert your phone to voicemail:

  1. Lift handset
  2. Press *21#
  3. Replace handset

Cancel diversion to voicemail:

  1. Lift handset
  2. Press #21#
  3. Replace handset

Divert your phone to another extension:

  1. Lift handset
  2. Press *21*
  3. Dial the extension number to which you are diverting
  4. Press #
  5. Replace handset

Cancel diversion to another extension:

  1. Lift handset
  2. Press #21#
  3. Replace handset

Divert your phone to an external number:

  1. Lift handset
  2. Press *22#
  3. Dial the number to which you are diverting
  4. Press #
  5. Replace handset

Cancel diversion to an external number:

  1. Lift handset
  2. Press #22#
  3. Replace handset
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Store and dial frequently called numbers

To store frequently called numbers:

It is possible to store 13 numbers on these phones. You will need to write a record of what numbers you have stored on what buttons/numbers.

  1. Use buttons M11, 12 or 13
  2. Lift handset, press Enter
  3. Press internal or external phone number you want to store
  4. Press Enter again
  5. Press button M11, 12 or 13
  6. Replace handset

You can also store numbers on the numerical digits (0-9). To do this:

  1. Lift handset
  2. Press Enter
  3. Press internal or external phone number you want to store
  4. Press Enter again
  5. Press digit this number is to be stored on to (0-9)
  6. Replace handset
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Transfer a call

  1. Answer call (lift handset)
  2. Press PBX Recall button
  3. Wait for dialtone
  4. Dial required extension number
  5. Wait for answer
  6. Replace handset

If it is busy or goes to voicemail, press 2 to return the call to you (to take a message).

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Voicemail Instructions

To Forward Calls to Voicemail: see Diverting your phone

To Retrieve your Messages:

  1. Dial 17000
  2. Enter your password (default for new extensions is 0000)
  3. Press 1 to retrieve messages
  4. Follow the instructions

To Change your Security Code/Password:

  1. Lift receiver and dial 17000
  2. Enter password
  3. Press 3 to go to Phone Manager
  4. Press 1 to go to Personal Options
  5. Press 4 to change security code
  6. Follow voice instructions

To Record a Personal Greeting:

  1. Lift receiver and dial 17000
  2. Enter password
  3. Press 3 to go to Phone Manager
  4. Press 1 to go to Personal Options
  5. Press 3 to change greeting
  6. Follow voice instructions

Important Your message should include the following information:

"You have reached the School of Public Health. This is (Your Name) speaking. (Your Personal Message). If you have a general or student enquiry, please call 9036 5487, 9351 4366 or 9351 8635."


To Access your Messages from an External Phone:

  1. Dial 9351 7000
  2. You will be asked to enter your mailbox number (this is your extension number)
  3. Enter your password
  4. Press 1 to hear your messages
  5. Follow the voice instructions

Helpful Hints:

During the message playback

  • To rewind a message by 5 seconds - press 3
  • To advance a message by 5 seconds - press 9
  • To skip to next message - press 7
  • To replay a message - press 6
  • To pasue a message - press 1, to resume listening press 1 again
  • To save a message - press 5
  • To delete message - press 4 (if you do this before the message is finished, you will be asked to confirm that you want to delete it by pressing 4 again)
  • To reply to a message - press 8 (while listening to it)
  • To hear the time, date and extension number that left the message - during message playback, or when message is finished - press 00
  • For help - press # key at any time to review all the options available to you

Reset Voicemail Password to Default:

Email Maggie Atherton with the following information:

  • Extension number
  • Contact name and number
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