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Computer and internet support

Get connected with our technology services for students
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Hundreds of computers, printers and scanners are available in our libraries and learning hubs. Brought your own device? Connect to our Wi-Fi, or download one of our 200+ support applications.

Open doors with your UniKey

Your UniKey is a unique ID and password that is your single login to access student email, administration, and online learning systems.

A UniKey is issued to you by email after you accept your offer to study.

You can load money onto your UniKey account to buy study notes, print in computer labs, and pay library fines.

Wireless internet

Our wireless network can be accessed on any enabled device in libraries, student union buildings and computer access labs.

Just look for ‘UniSydney’ in your Wi-Fi settings, and use your UniKey and password to login. If you’re prompted to install or trust a security certificate, make sure the name is ‘auth.wireless.sydney.edu.au’ before you hit ‘accept’.

Find a computer

Computers can be found in IT Access labs, learning hubs and libraries. Every ICT computer has standard productivity software, including Microsoft Office Suite, Adobe Design Premium CS6, media players and Google Chrome.

Learning hubs also have free scanning facilities, Wi-Fi, and study areas for solo or group work.

Learning on the go

Course-specific applications that were previously only available in specific teaching labs are now available on all ICT computers through virtual desktops.

This includes widely used programs such as Skype and Filemaker Pro, as well as academic referencing and course-specific software.

You can customise your virtual desktop so that your bookmarks, downloads and applications are available on any ICT computer when you log out and back in.

Some of these can even be accessed on your own device, using our BYOD (Bring Your Own Device) service. Keep your learning environment mobile and learn how to access applications from home.

Staying in touch

Your student email can be accessed either via MyUni or Office365.

Your address is in the format of unikey@uni.sydney.edu.au. Login using your UniKey password.

Back up your data

We suggest you keep a backup of your files by emailing them to yourself at the end of each study session. Alternatively, use an external USB drive or save them to an online file storage service such as Dropbox or iCloud.

Unfortunately, we don’t offer file storage on campus.

For more information on IT services, check out Student IT.

Quick queries

What’s my official email address?

Your email address is in the form unikey@uni.sydney.edu.au

How do I change my password?

The easiest way is to change it online.    

MyUni password doesn’t seem to be working

First, try synchronising your password across all uni systems, using the last password you remember.

If that doesn’t work, you can reset your password over the phone (+61 2 9351 6000) by answering some security questions, or visiting a learning hub with appropriate photo ID.

It takes 15 minutes for the change to take effect. You’ll need to make sure your wireless network settings are updated with the new password.    

How do I add money to my Unikey account?

You’ve got a few options:

  1. Pay online here using a Visa or Mastercard. All transactions incur a 25 cent fee.
  2. Pay in person at Fisher, Carslaw, Wentworth or PNR learning hubs using EFTPOS or credit card.
  3. Use SydPay, our new micropayment system.

Where can I get personal IT support on campus?

Call the ICT Helpdesk number, anytime between 8am to 9pm, Monday to Friday.

+61 2 9351 6000

Can I reserve a computer?

All computer usage is managed on a first come, first served basis.

Can I install University software on my own computer or tablet?

We offer eight apps through our Bring Your Own Device system.

You can also download up to 13 pieces of software onto your personal computer. You must be logged into the University network to install them.    

Where can I find a computer lab 24/7?

The Carslaw Learning Hub and PNR Learning Hub are open 24/7.

Fisher Library also runs an after-hours study zone in the foyer and south wing of the entrance level.

How much does printing cost?

The cost per sheet depends on the size and type.

  • A4 black and white: 10c
  • A4 colour: 50c
  • A3 black and white: 60c
  • A3 colour: $1    

ICT Helpdesk

Phone
+61 2 9351 6000
Opening hours

8am to 9pm, Monday to Friday

Website: sydney.edu.au/ict/student

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