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Student contacts and enquiries
If you're a current student, this is how you can get in touch with us.
- The Student Centre
- Higher Degree by Research Administration Centre
- Student IT enquiries
The Student Centre
Student Centre temporary relocation to Fisher Library
From Wednesday 4 September 2024 the Student Centre will be temporarily relocating from the Jane Foss Russell (JFR) building to Fisher Library Learning Hub (F03) for three months.
The Student Centre at Fisher Library will operate from 9 am - 5 pm Monday to Friday, with its usual services:
- general enquiry support
- document verification
- testamur collection
- prospective student information.
Fisher Library will be the primary Student Centre location, but Carslaw West Learning Hub (F07) will continue to offer all ID card services.
Ask a question online
- Find answers in the Knowledge base
- Submit or check an open enquiry.
Call us
1800 SYD UNI (1800 793 864)
Outside Australia
+61 2 8627 1444
Mon - Fri, 9am - 5pm
In person
Make an appointment to meet face-to-face with one of our staff.
How can we help?
The Student Centre is here to help with any questions you may have during your studies.
We are your first point of contact for student lifecycle information including, timetabling, enrolment, study abroad and exchange, and more.
You can make an enquiry online, call or visit us in person. We aim to respond to your enquiries in a friendly, accurate and timely way. We can provide general advice, and if we can’t provide a resolution to your issue, we can refer you to the appropriate person or department within the University.
We can answer questions related to all aspects of the student lifecycle including:
- Applying for a new course
- Exams
- Unit enrolment and timetabling
- Graduation
- Advice on credit for previous study
- Getting a student card
- Unit and course information
- Fees and scholarships
- Helping with navigating University systems
The Student Centre cannot assist with existing applications or requests. If you already logged an enquiry or application, please wait for the relevant department to provide a response via the application or ticket.
Studying overseas
Peer Advisers are available at the Student Centre to assist with your enquiries about studying overseas. They are current students who have completed an overseas program and can share their experience, and guide you throughout your initial planning.
If you have already been approved to complete a semester exchange program, please contact your Semester Exchange Adviser directly.
Submitted an enquiry online?
Once you’ve lodged your enquiry, you’ll receive an email confirmation with details of your enquiry and your unique enquiry number. We’ll then assess your enquiry and see if it’s something we can answer, or if it needs to be sent on to a specialist team.
You can log in to the portal at any time to view your ticket enquiries and see how they’re progressing (select ‘My Tickets’ and then ‘View all tickets’).
It’s important you don’t make a second ticket to ask about your existing enquiry, as this will slow down the process.
Response times
We aim to respond to you within the following timelines:
- up to 5 business days during non-peak period for enquiries that we don’t need to refer to a specialist team
- an additional 10 business days when referred to a specialist team
- up to 10 business days during peak periods (December to March).
Last updated: 19 November 2024
