The service economy plays a dominant and growing role in economic growth and employment in most parts of the world. Increasingly, the improved productivity and competitive performance of firms and nations in services relies on innovative and effective design, engineering, and management of IT services. This unit offers IT graduates and professionals an understanding of the role of IT services in an organisational context, as well as knowledge of the principles of their design, engineering and management in a service-oriented IT framework Topics covered include the nature of services and the transformative role of IT in designing and deploying services; planning, designing, providing, acquiring and integrating IT services; and realising organisational value through efficient and effective IT service management and governance. The delivery of the unit is driven by a critical reading of the literature and live case studies presented by industry professionals. Its learning outcomes are based on industry needs.
Unit details and rules
Academic unit | Computer Science |
---|---|
Credit points | 6 |
Prerequisites
?
|
None |
Corequisites
?
|
None |
Prohibitions
?
|
None |
Assumed knowledge
?
|
INFO5990. Students are expected to have a degree in computer science, engineering, information technology, information systems or business. |
Available to study abroad and exchange students | Yes |
Teaching staff
Coordinator | Joseph Davis, joseph.davis@sydney.edu.au |
---|---|
Lecturer(s) | Andrea Stern, andrea.stern@sydney.edu.au |