Creating a better student experience

25 June 2009

Students and staff at the University of Sydney will soon benefit from the introduction of a sophisticated new student lifecycle management system called Sydney Student.

The new on-line system which allows students to manage their day-to-day dealings with the University will handle the complete student lifecycle from initial enquiries to alumni relations, and will enable students to carry out a range of tasks - such as paying fees, checking exam results or accessing timetables - more readily. This creates a 360 degree view of the student experience which assists staff providing better service to students.

"One of our main aims is to deliver a more enriching University experience for students, inside and outside the classroom", said Dr Michael Spence, Vice Chancellor and Principal of the University of Sydney.

Sydney Student will be an electronic 'one stop shop' designed to help students - from the moment they first enquire about study to the day they graduate. It will also make it easier for the University to maintain links with students once they have graduated.

After a period of rigorous evaluation and an independent formal tender process which looked at numerous systems, the University has chosen the international Tribal Group as its preferred supplier.

"This is an enormous undertaking and we are delighted to have the skills and expertise of Tribal working with us," Dr Spence said.

UK-based Tribal is an international group specialising in providing professional consulting, support and delivery services to a wide variety of professions including the education and skills sector. Among their many clients are the UK Office for Standards in Education (Ofsted) and the Quality Improvement Agency (QIA). Tribal's student administration system is the market leader in the UK and is used by over 100 influential higher education institutions around the world.

Tribal will establish a "future student laboratory" at Sydney as they develop and configure an online environment over the next two years.

"With 46,000 students we are determined to build and implement a system which will give both our students and staff the seamless access to information and records they need," Dr Spence said.

The system will also offer key support to academic staff by cutting the time they spend on paperwork and will provide new career and development opportunities for the professional staff working in student administration.

Professor Derrick Armstrong, the University's Deputy Vice-Chancellor (Education) and Registrar believes the new system will add value to the student experience. "This is about much more than software - it's about using the internet to enable students to gain timely information about their academic progress. The University will also save time and costs associated with elements such as the paper trail of applications, registrations, examinations and paper-based course assessments."

Peter Martin, Chief Executive at Tribal said: "We are delighted to have the opportunity to work with the University of Sydney on this important project. Their decision to implement our student lifecycle management system in Australia clearly demonstrates their commitment to quality and improving student services. We look forward to supporting the University in becoming a leading 'centre of excellence' in the management of the complete student lifecycle."

The project will be monitored to ensure it delivers key improvements, which include quicker responses to online enquiries, more applications being processed online, more students registering electronically, more students maintaining their own details online, more efficient recording of results and more students registering electronically for graduation ceremonies.

The new system will interact closely with other University areas such as research, teaching & learning, marketing and alumni management and associated student administration applications.

Media enquiries
Andrew Potter, University of Sydney +61 2 9351 4138, 0414 998 521 or

For further information about Tribal please contact: Gemma Wilkie, PR & Media Relations Manager at Tribal on +44 20 7323 7216 or