News

Making Campus Assist online work for you


14 May 2012

Campus Assist Online is how the University manages the recording and tracking of maintenance and minor building project requests. Since it's launch in October 2011, Campus Assist Online has processed close to 28,000 service requests.

It is important that the system continues to meet your needs and allows us to efficiently respond to your service requests. To do this we have made some recent changes.

Recent improvements to the system include:

  • Project defect reporting: Logging a project defect service request is now linked to the University capital projects list. This allows it to be sent directly to the appropriate Project Manager for reduced handling and a quicker response time.
  • Increased search functionality: Multiple search fields can now be used at the same time to view information related to submitted service requests. This makes navigating the system easier and quicker.

Give us your feedback

Campus Infrastructure and Services (CIS) is committed to improving Campus Assist Online by continuing to evaluate user feedback and business requirements.

If you use Campus Assist Online, please fill out the satisfaction survey provided on the Completed email. Your responses help us address concerns and review processes to best suit the University community.

For any feedback or issues please email us on campus.assist@sydney.edu.au or call the Campus Assist Helpdesk on 9351 7838.