News

Savvy support - the fast-track guide to ICT help


13 July 2010

Technology plays a critical role in our work at the University so knowing how to get help is essential. If you're setting up a new computer, moving a phone line or having difficulty accessing an important application; who is your first point of call? This month's IT Matters seminar covers how and where to access fast and efficient ICT support when you need it most.

On average, the ICT Helpdesk receives up to 700 requests for help per day from staff and students across multiple campuses - but there are ways to avoid delays to ensure your IT issues are resolved quickly and easily.

This session will cover:

  • resolving IT issues on the spot - using remote desktop access
  • what you should know before you call the Helpdesk
  • logging help requests over the phone or online - which channel is best?
  • using online resources to diagnose and resolve your IT issues
  • tips and tricks to fast-track your resolution

Event details
When: 1pm-2pm, Wednesday 18 August 2010
Where: Pharmacy Lecture Theatre, Pharmacy Building, Camperdown


We will be providing tea and coffee, so please register for theAugust session here so we can arrange catering. A prize will be awarded to a lucky attendee who fills out and returns the evaluation form. So come along, bring your lunch, meet people, listen to our experts and ask your questions.

Intrigued? Perhaps you have an idea for a future seminar? If you do we'd love to hear about it. Email it.matters@sydney.edu.au


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