Student guide to University IT services

21 February 2011

Where can I get access to computers and printing on campus? Do I have to pay to browse the internet? Is there someone who can help me set up my laptop so I can access the wireless network? What do I do if I can't log into MyUni or Sydney Mail? Read this guide if you want to know more about the IT services available to you!

1.Getting started

ICT has a website dedicated to student IT information called Switch. For information about the IT services available, where you can access them and how to get started, visit and click Getting started. If you prefer the face-to-face approach, ICT has been holding two daily one-hour seminars about the ICT services available for students. Topics include using ICT Access Lab facilities such as computers and printing, how to access Sydney Mail and internet, and where to access MyUni or the University eLearning system. Sessions will be held on Thursday 24 and Friday 25 February between 10-11am and 2-3pm in Room 300, Madsen Building (Geosciences Access).

2.Need a computer?

The University has 16 Access Labs across several campuses that provide free access to computers with software such as Microsoft Office 2007, Adobe Acrobat Pro, and Endnote. All labs have black and white printing and some are equipped with colour printing and scanning facilities. EFTPOS and credit card facilities are available so you can recharge your UniKey account (cash payments are only accepted at the Student Centre). You can view lab locations, opening hours, software details, and how many computers are available in each lab by visiting

3.Need internet access?

You can access the internet on the ICT Access Lab computers, or through the University wireless network. Internet access is provided free of charge for all standard student access for education and reasonable personal usage. You will need to set up a virtual private network (VPN) connection on your laptop or phone in order to access the internet from the University's wireless access points.Setup guides, technical requirements for different operating systems and maps containing the University's wireless access points are available at

4.Need more help?

If you have an IT-related question or need some help accessing a system or setting up a device, the ICT staff are available to help you! You can visit one of our staffed labs or you can call the ICT Helpdesk on 9351 6000 between 8am and 9pm, Mon-Fri.