Improvements made to new email anti-spam system

5 April 2012

To reduce the amount of incoming spam that reaches your inbox, last week Information and Communications Technology (ICT) replaced the University's existing anti-spam system with Spam Manager.

Due to the complexity of the University's email systems, and the large number of domains utilised by University staff, a number of issues were encountered in the upgrade process. As a result, ICT has been working to improve the system's performance and address the common problems experienced by staff. Some of the improvements include:

  • Tuning the spam filtering system to limit the amount of subscriptions and University correspondence being misidentified as spam. This has seen a 20 percent drop in the amount of mail being incorrectly identified as spam.
  • The feature to add senders to approved and blocked sender lists has been enabled on all accounts.
  • Staff can now delete spam bylogging into their Spam Manager account.

We thank you for your patience and cooperation as we work to improve the University's anti-spam system.

For more information on Spam Manager and its features visit theAsk Sydney - ICT website. If you have any concerns or experience issues whilst using Spam Manager, please contact the ICT Helpdesk on 9351 6000 for assistance.