2012 News archive

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December 2012
Changes to student email   View Summary
4 December 2012
student emailWe're removing the redirection service that allows you to send to UniKey@usyd.edu.au addresses for students.
Update your profile; make it easier for us to help you!   View Summary
4 December 2012
supportNeed to request an IT service? Or report an issue with your computer or phone? Use the ICT Self Service Portal and make sure to update your profile information.
Need to use a computer these holidays?   View Summary
4 December 2012
computersDuring the vacation period, student computing spaces will run to an amended vacation timetable.
November 2012
Download latest iOS update 6.0.1 to fix shared Outlook calendar issue   View Summary
30 November 2012
phoneDownload latest iOS update 6.0.1 to fix shared Outlook calendar issue (meeting requests incorrectly cancelled or removed).
New guest wireless system   View Summary
19 November 2012
guest wirelessWe are making it easier for visitors to access the wireless internet system.
What happened to the eResearch website?   View Summary
16 November 2012
eresearchAs part of improving the way information on our research services is delivered, the eResearch website has been decommissioned and its contents are now located on the Ask Sydney- ICT website.
Protecting your private information from phishing emails   View Summary
13 November 2012
phishing emailThere are occasions when hackers send fraudulent emails requesting University staff and students to 'reset' their UniKey accounts or 're-validate' their email mailbox by clicking a link to an unauthorised website. These emails 'fish' for private information such as your user ID, password or banking details.
October 2012
Wireless and data network maintenance   View Summary
31 October 2012
network outageThe University's wireless and data network will be unavailable between 8:30pm and 9:30pm on Friday 2 November.
Access University software anywhere, anytime!   View Summary
30 October 2012
online softwareUsing your own computer/tablet, you can now access University software online!
University email maintenance, 27 October   View Summary
23 October 2012
emailInformation and Communications Technology (ICT) will be performing maintenance to the University email service (Exchange) between 5:30pm and 10:30pm on Saturday 27 October.
Changes to deleted emails   View Summary
18 October 2012
emailTo address issues staff have with email slowness, from 20 October we will activate a new setting on all staff email accounts to permanently delete items that have been in your deleted items folder for more than 90 days.
Shared Outlook calendar issues   View Summary
17 October 2012
mailRecently, users of shared Outlook calendars have reported issues with meeting requests being incorrectly cancelled and removed from users' calendars.
We've updated the ICT Self Service Portal   View Summary
15 October 2012
supportWe've updated the ICT Self Service Portal (SSP) to make it easier for you to request IT services.
What happens to requests logged through the old portal?   View Summary
15 October 2012
supportAny requests logged before the 15 October are still open and will be attended to.
Changes to ANSYS Fluent licensing   View Summary
4 October 2012
softwareSupport for the Fluent licensing manager has been withdrawn by ANSYS as they work to integrate all software into a common framework.
September 2012
iPhone 5 available from 30 October 2012   View Summary
17 September 2012
iPhone 5As advised by OPTUS, the iPhone 5 is scheduled to be released on 22 September 2012. As stock availability is not guaranteed, there will be a wait of around six weeks for University staff.
University network upgrades   View Summary
13 September 2012
network outageInformation and Communications Technology (ICT) will undertake activities to upgrade the University network on Saturday 15 September with work to continue over the next two weekends.
August 2012
University wide network maintenance, 1 September   View Summary
31 August 2012
Maintenance of the University's data network is scheduled for Saturday 1 September, and email system maintenance will occur on Monday 3 September.
PNR Learning Studio wins Audio Visual Industry Award   View Summary
29 August 2012
The University's new Learning Studio in the Peter Nichol Russell (PNR) building has taken out the Best Application of Audiovisual (AV) in Education at this year's Audio Visual Industry Awards.
Changes to central mail access   View Summary
29 August 2012
From 7 September we will be removing the link to central mail (Email- Central) from the Staff & Careers homepage.
Student IT update   View Summary
20 August 2012
Student ITWhether you're new to the University or returning this semester, make sure you're aware of all the IT services you can access.
University-wide network maintenance, 16 and 26 August   View Summary
15 August 2012
networkOver the next couple of weeks, work will be undertaken to improve the performance of the University's data network, including access to wi-fi and University websites.
July 2012
IT update - network disruption   View Summary
31 July 2012
internetAs you are aware, the University experienced a network outage yesterday, affecting websites, phones, data and wi-fi. Most services have been restored.
Easy access to research tools and services   View Summary
10 July 2012
researchThe University has recently subscribed to the Australian Access Federation (AAF), allowing you access to research tools and services online using your UniKey and password.
June 2012
Scheduled maintenance on University services Sunday 1 July   View Summary
26 June 2012
network outageInformation and Communications Technology (ICT) will be performing scheduled maintenance on the network between 6am and 9am Sunday 1 July.
Scheduled maintenance on University services Sunday 1 July   View Summary
26 June 2012
network outageInformation and Communications Technology (ICT) will be performing scheduled maintenance on the network between 6am and 9am Sunday 1 July.
Lectopia lecture recording system to be switched off   View Summary
26 June 2012
lecture recordingAt the beginning of the year, the University upgraded its lecture recording system from Lectopia to a new system called Echo360.
Download the latest Adobe Creative Suite now!   View Summary
19 June 2012
Adobe CS6The latest Adobe Creative Suite 6 is now available to download, bringing you even more features to help you create print and digital materials faster than ever.
Updates to student file storage   View Summary
8 June 2012
data storageSkyDrive now includes a desktop app for Mac and Windows, enabling you to upload files up to 2GB in size (previously limited to 100MB), and automatically sync folders from your computer.
Protecting your private information from phishing emails   View Summary
4 June 2012
phishing attacksThere are occasions when hackers send fraudulent emails requesting University staff and students to 'reset' their UniKey accounts or 're-validate' their email mailbox by clicking a link to an unauthorised website. These emails 'fish' for private information such as your user ID, password or banking details.
May 2012
Ideas Fest at the Tech Lounge   View Summary
15 May 2012
ideas festThis month, Microsoft and the University have teamed up to bring you Ideas Fest 2012, a showcase to highlight how technology can help you reach your potential.
Access University software online!   View Summary
2 May 2012
access image Ever wanted to access University software from your own computer? Take part in the online software pilot for the chance to win an iPad!
April 2012
Latest version of Microsoft Office now available   View Summary
27 April 2012
microsoft officeMicrosoft Office 2010 is now standard for all new computers and available to download by visiting the Ask Sydney- ICT website.
Improvements made to new email anti-spam system   View Summary
5 April 2012
new anti-spam systemICT has been working to improve the new anti-spam system's performance and address common problems experienced by staff.
Protecting your private information from phishing emails   View Summary
4 April 2012
Email security picture Have you received an email requesting to 'reset' your UniKey password or 'validate' your UniKey account? If so, you have been the victim of a phishing attack.
Scheduled maintenance on critical ICT systems Sat 7 April   View Summary
3 April 2012
keyInformation and Communications Technology (ICT) will be performing scheduled maintenance to upgrade data centre storage systems between 8am and 5pm, Saturday 7 April.
Scheduled maintenance on critical IT systems Sat 7 April   View Summary
3 April 2012
computingScheduled maintenance to data storage systems will occur between 8am and 5pm on Saturday 7 April.
Critical maintenance to University email tonight between 7pm and 5am Tuesday 3 April   View Summary
2 April 2012
emailPlease be aware that ICT will be performing critical maintenance on the University email service between 7pm tonight Monday 2 April and 5am Tuesday 3 April.
March 2012
Want to avoid a large University mobile phone bill when travelling overseas?   View Summary
20 March 2012
travelling overseasThere are a number of ways to minimise international mobile phone charges when travelling overseas. We've devised some tips to help you minimise phone costs while overseas.
New learning facilities for students   View Summary
12 March 2012
student computingLast week the University opened two new student spaces within the PNR and Carslaw buildings called 'learning hubs'. The spaces are designed to support group, pair and individual study and form part of the informal learning network.
Wi-fi just got easier!   View Summary
9 March 2012
free internetConnect to the new University wireless network UniSydney and forget about having to use VPN!
Access your work anywhere on campus   View Summary
9 March 2012
staying connectedWhen you log into the computers at the PNR, Carslaw and Wentworth Learning Hubs or Madsen, Law and Cumberland Access Labs you will have access to your very own virtual desktop.
February 2012
Training sessions on the use of AV equipment in lecture theatres to be held on Feb 28 and March 1   View Summary
16 February 2012
av systemWant to learn how to use the audiovisual equipment in lecture theatres? Information and Communications Technology will be hosting two training sessions for staff who want to learn how to use our audiovisual systems.
New email anti-spam system   View Summary
13 February 2012
Anti-spamOver the next month, Information and Communications Technology (ICT) will be replacing the University's existing anti-spam system, Sophos, with a new system called Spam Manager.
SkyDrive- a new place for students to work on their assignments and store files   View Summary
9 February 2012
student computingStudents now have a place to save and access their documents online by logging into SkyDrive.
January 2012
Sending University emails to Hotmail accounts   View Summary
24 January 2012
email iconLast week you may have experienced problems sending emails from your University email account to Hotmail accounts. We implemented a workaround on 19 January and Hotmail has since been accepting emails sent from University accounts.
24-hour computer access now at the Wentworth Learning Hub   View Summary
20 January 2012
Student computingThe Link Access Lab is no longer available for general student use as it has been transformed into a teaching lab for the School of IT. If you need to access computing facilities after normal operating hours, 24-hour swipe card access is now available at the Wentworth Learning Hub (Level 4, Wentworth Building).